Harte Hanks
Harte Hanks
Harte Hanks एक वैश्विक ग्राहक अनुभव और मार्केटिंग सेवाओं की कंपनी है, जो स्वास्थ्य सेवा, लॉजिस्टिक्स, परामर्श, उपभोक्ता पैकेज्ड वस्तुओं, ई-कॉमर्स, वित्तीय सेवाओं और प्रौद्योगिकी जैसे क्षेत्रों में संगठनों की सहायता करती है। इसकी सेवाओं में डेटा की सफाई, संवर्धन और अधिग्रहण; अकाउंट-आधारित, कंटेंट, सर्च, पेड सोशल और B2C ईमेल मार्केटिंग; आउटसोर्स्ड बिक्री और इनसाइड-सेल्स का अनुकूलन; ग्राहक सेवा का आउटसोर्सिंग; हेल्प सेंटर तकनीक; तथा फुलफिलमेंट और लॉजिस्टिक्स शामिल हैं। Harte Hanks डेटा-आधारित प्रक्रियाओं को प्रौद्योगिकी-सक्षम संचालन के साथ जोड़कर ग्राहक अधिग्रहण से लेकर सेवा और ग्राहक बनाए रखने तक की यात्राओं में सहायता करती है।

Customer Care Team Member - Harte Hanks United States Remote

Support Harte Hanks streaming-account customers through voice and digital channels in this remote United States role. Troubleshoot devices, answer account questions, and resolve customer issues using established tools and procedures.

विवरण

  • Act as the initial contact for streaming-account customers through voice and digital support channels
  • Manage inbound customer interactions professionally and efficiently
  • Give accurate guidance on products, services, billing, accounts, devices, and troubleshooting procedures
  • Listen carefully to customer concerns, determine underlying causes, and verify understanding
  • Use targeted questions to diagnose customer problems
  • Resolve questions and complaints with approved tools, resources, and procedures
  • Work across multiple systems and information sources while preserving a smooth customer experience
  • Record interactions accurately and complete follow-up communications when needed
  • Coordinate with internal and external partners
  • Protect confidential information and follow company policies and procedures
  • Learn and use updated processes, tools, and service information

आवश्यकताएँ

  • Availability to work flexible shifts according to business needs
  • Previous call center experience is preferred
  • Communicate clearly, professionally, and confidently in English
  • Demonstrated customer service ability
  • Analytical reasoning and problem-solving skills
  • Ability to work across multiple windows and applications
  • Familiarity with troubleshooting iOS devices, Android devices, Xbox and PlayStation consoles, Samsung, Vizio, and Amazon smart TVs, Roku and Firestick devices, and Firefox and Chrome browsers
  • High school diploma or equivalent qualification
  • Successful completion of all assessments, system checks, and background checks
  • Personal desktop or laptop running Windows 11; Apple computers, Chrome OS devices, and tablets are not accepted
  • Additional monitor, with at least two monitors required
  • Wired USB headset
  • Ability to connect an Ethernet cable to a wired modem; wireless and Wi-Fi modems are not permitted
  • Smartphone for two-factor authentication
  • Attached or integrated webcam on the personal device

लाभ

  • Group medical, dental, and vision coverage
  • Health Savings Account
  • Educational assistance
  • Optional critical illness, accident, and hospitalization plans
  • 401(k) with company matching and Roth contributions, with immediate vesting
  • Pet insurance
  • Discounted legal services
  • Employee discount programs

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