Harte Hanks
Harte Hanks
Harte Hanks — денсаулық сақтау, логистика, консалтинг, тұтыну тауарлары, электрондық коммерция, қаржылық қызметтер және технология салаларындағы ұйымдарға қолдау көрсететін жаһандық клиент тәжірибесі мен маркетингтік қызметтер компаниясы. Оның қызметтері деректерді тазалауды, толықтыруды және жинауды; аккаунтқа негізделген маркетингті, контент маркетингін, іздеу маркетингін, ақылы әлеуметтік желі және B2C электрондық пошта маркетингін; аутсорсингтік сатуды және ішкі сату үдерістерін оңтайландыруды; клиенттерге қызмет көрсетуді аутсорсингке беруді; анықтамалық орталық технологияларын; сондай-ақ тапсырыстарды жинақтау мен логистиканы қамтиды. Harte Hanks клиенттерді тартудан бастап оларға қызмет көрсету мен ұстап қалуға дейінгі клиент жолын қолдау үшін деректерге негізделген процестерді технологиялық операциялармен ұштастырады.

Customer Care Team Member - Harte Hanks United States Remote

Support Harte Hanks streaming-account customers through voice and digital channels in this remote United States role. Troubleshoot devices, answer account questions, and resolve customer issues using established tools and procedures.

Сипаттама

  • Act as the initial contact for streaming-account customers through voice and digital support channels
  • Manage inbound customer interactions professionally and efficiently
  • Give accurate guidance on products, services, billing, accounts, devices, and troubleshooting procedures
  • Listen carefully to customer concerns, determine underlying causes, and verify understanding
  • Use targeted questions to diagnose customer problems
  • Resolve questions and complaints with approved tools, resources, and procedures
  • Work across multiple systems and information sources while preserving a smooth customer experience
  • Record interactions accurately and complete follow-up communications when needed
  • Coordinate with internal and external partners
  • Protect confidential information and follow company policies and procedures
  • Learn and use updated processes, tools, and service information

Талаптар

  • Availability to work flexible shifts according to business needs
  • Previous call center experience is preferred
  • Communicate clearly, professionally, and confidently in English
  • Demonstrated customer service ability
  • Analytical reasoning and problem-solving skills
  • Ability to work across multiple windows and applications
  • Familiarity with troubleshooting iOS devices, Android devices, Xbox and PlayStation consoles, Samsung, Vizio, and Amazon smart TVs, Roku and Firestick devices, and Firefox and Chrome browsers
  • High school diploma or equivalent qualification
  • Successful completion of all assessments, system checks, and background checks
  • Personal desktop or laptop running Windows 11; Apple computers, Chrome OS devices, and tablets are not accepted
  • Additional monitor, with at least two monitors required
  • Wired USB headset
  • Ability to connect an Ethernet cable to a wired modem; wireless and Wi-Fi modems are not permitted
  • Smartphone for two-factor authentication
  • Attached or integrated webcam on the personal device

Артықшылықтар

  • Group medical, dental, and vision coverage
  • Health Savings Account
  • Educational assistance
  • Optional critical illness, accident, and hospitalization plans
  • 401(k) with company matching and Roth contributions, with immediate vesting
  • Pet insurance
  • Discounted legal services
  • Employee discount programs

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