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Conduent
Conduent
B2BÎntreprindereSaaS
Conduent este o companie B2B SaaS orientată către organizații, fondată în 2017. Cu peste 10.000 de angajați, compania activează în sectorul tehnologiei pentru întreprinderi și oferă un mediu pentru profesioniștii care explorează cariere în software la scară largă și operațiuni de afaceri.
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Conduent Healthcare Customer Service Representative - Remote

Remote healthcare customer service role with Conduent supporting dental benefits, claims, eligibility, and provider inquiries. Resolve member and provider questions across Commercial and Medicare plans.

USStatele Unite ale Americii
16 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Handle inbound questions about dental benefits, eligibility, claims, appeals, grievances, and provider searches for Commercial and Medicare plans
  • Explain dental benefits, policies, and procedures to members, providers, and employer groups
  • Research and resolve member and provider issues by contacting relevant parties and documenting interactions accurately in the billing system
  • Review verbal complaints related to billing, claims, or delivered services
  • Refer service failures to the appropriate internal departments for follow-up and resolution
  • Locate and distribute correspondence, plan brochures, provider directories, and other printed materials
  • Meet or surpass ACD call-volume and quality standards
  • Deliver assigned individual monthly performance targets
  • Stay informed about Member Services procedures, policies, and dental plan changes
  • Complete other responsibilities assigned by management

Cerințe

  • High school diploma, GED, or college degree
  • At least one year of in-person customer service experience
  • Call center experience of one year or more is preferred
  • Completion of a customer service assessment and typing test
  • Dental, medical, or managed care industry knowledge and experience are preferred
  • Proficiency with Microsoft Word, Microsoft Outlook, and Internet Explorer
  • Clear and effective telephone communication skills
  • Strong organization, time management, written and verbal communication, analytical, and problem-solving abilities
  • Capacity to address issues involving several concrete variables in standardized situations
  • Successful completion of a background check
  • Completion of mandatory paid training with 100% attendance
  • Home internet service providing 10 Mbps download and 3 Mbps upload speeds
  • Ability to connect the work computer directly to the home modem using Ethernet; satellite and wireless internet are not accepted
  • A secure, distraction-free workspace at home
  • Ability to work across six systems and average 32 calls per day

Beneficii

  • Medical, dental, and vision coverage available from the first day of employment
  • Paid time off accrues after 180 days of employment
  • Paid training program
  • Employer-provided computer, monitor, mouse, keyboard, headset, Ethernet cable, and power cables
  • Bonus or incentive may be available based on business needs
  • Health insurance coverage
  • Voluntary dental and vision plans
  • Life and disability insurance
  • Retirement savings plan
  • Paid holidays
  • Paid vacation and/or sick time
  • Growth opportunities within the healthcare team

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