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Conduent
Conduent
B2BĮmonėSaaS
„Conduent“ – 2017 m. įkurta B2B SaaS įmonė, orientuota į stambias įmones. Turėdama daugiau nei 10 000 darbuotojų, ji veikia įmonių technologijų sektoriuje ir suteikia galimybių specialistams, besidomintiems karjera didelės apimties programinės įrangos bei verslo operacijų srityse.
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Darbai įmonėje

Conduent Healthcare Customer Service Representative - Remote

Remote healthcare customer service role with Conduent supporting dental benefits, claims, eligibility, and provider inquiries. Resolve member and provider questions across Commercial and Medicare plans.

USJungtinės Valstijos
16 $ / valanda
NuotolinisVisas etatasJaunesnysis specialistasDiplomas nebūtinasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Handle inbound questions about dental benefits, eligibility, claims, appeals, grievances, and provider searches for Commercial and Medicare plans
  • Explain dental benefits, policies, and procedures to members, providers, and employer groups
  • Research and resolve member and provider issues by contacting relevant parties and documenting interactions accurately in the billing system
  • Review verbal complaints related to billing, claims, or delivered services
  • Refer service failures to the appropriate internal departments for follow-up and resolution
  • Locate and distribute correspondence, plan brochures, provider directories, and other printed materials
  • Meet or surpass ACD call-volume and quality standards
  • Deliver assigned individual monthly performance targets
  • Stay informed about Member Services procedures, policies, and dental plan changes
  • Complete other responsibilities assigned by management

Reikalavimai

  • High school diploma, GED, or college degree
  • At least one year of in-person customer service experience
  • Call center experience of one year or more is preferred
  • Completion of a customer service assessment and typing test
  • Dental, medical, or managed care industry knowledge and experience are preferred
  • Proficiency with Microsoft Word, Microsoft Outlook, and Internet Explorer
  • Clear and effective telephone communication skills
  • Strong organization, time management, written and verbal communication, analytical, and problem-solving abilities
  • Capacity to address issues involving several concrete variables in standardized situations
  • Successful completion of a background check
  • Completion of mandatory paid training with 100% attendance
  • Home internet service providing 10 Mbps download and 3 Mbps upload speeds
  • Ability to connect the work computer directly to the home modem using Ethernet; satellite and wireless internet are not accepted
  • A secure, distraction-free workspace at home
  • Ability to work across six systems and average 32 calls per day

Privalumai

  • Medical, dental, and vision coverage available from the first day of employment
  • Paid time off accrues after 180 days of employment
  • Paid training program
  • Employer-provided computer, monitor, mouse, keyboard, headset, Ethernet cable, and power cables
  • Bonus or incentive may be available based on business needs
  • Health insurance coverage
  • Voluntary dental and vision plans
  • Life and disability insurance
  • Retirement savings plan
  • Paid holidays
  • Paid vacation and/or sick time
  • Growth opportunities within the healthcare team

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