LogoFresh Jobs Ahead
Conduent
Conduent
B2BEnterpriseSaaS
Conduent is an enterprise-focused B2B SaaS company founded in 2017. With a workforce of more than 10,000 employees, the company operates in the enterprise technology sector and provides a setting for professionals exploring careers in large-scale software and business operations.
LinkedIn
Company Jobs

Conduent Healthcare Customer Service Representative - Remote

Remote healthcare customer service role with Conduent supporting dental benefits, claims, eligibility, and provider inquiries. Resolve member and provider questions across Commercial and Medicare plans.

USUnited States
$16 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredCustomer Support

Description

  • Handle inbound questions about dental benefits, eligibility, claims, appeals, grievances, and provider searches for Commercial and Medicare plans
  • Explain dental benefits, policies, and procedures to members, providers, and employer groups
  • Research and resolve member and provider issues by contacting relevant parties and documenting interactions accurately in the billing system
  • Review verbal complaints related to billing, claims, or delivered services
  • Refer service failures to the appropriate internal departments for follow-up and resolution
  • Locate and distribute correspondence, plan brochures, provider directories, and other printed materials
  • Meet or surpass ACD call-volume and quality standards
  • Deliver assigned individual monthly performance targets
  • Stay informed about Member Services procedures, policies, and dental plan changes
  • Complete other responsibilities assigned by management

Requirements

  • High school diploma, GED, or college degree
  • At least one year of in-person customer service experience
  • Call center experience of one year or more is preferred
  • Completion of a customer service assessment and typing test
  • Dental, medical, or managed care industry knowledge and experience are preferred
  • Proficiency with Microsoft Word, Microsoft Outlook, and Internet Explorer
  • Clear and effective telephone communication skills
  • Strong organization, time management, written and verbal communication, analytical, and problem-solving abilities
  • Capacity to address issues involving several concrete variables in standardized situations
  • Successful completion of a background check
  • Completion of mandatory paid training with 100% attendance
  • Home internet service providing 10 Mbps download and 3 Mbps upload speeds
  • Ability to connect the work computer directly to the home modem using Ethernet; satellite and wireless internet are not accepted
  • A secure, distraction-free workspace at home
  • Ability to work across six systems and average 32 calls per day

Benefits

  • Medical, dental, and vision coverage available from the first day of employment
  • Paid time off accrues after 180 days of employment
  • Paid training program
  • Employer-provided computer, monitor, mouse, keyboard, headset, Ethernet cable, and power cables
  • Bonus or incentive may be available based on business needs
  • Health insurance coverage
  • Voluntary dental and vision plans
  • Life and disability insurance
  • Retirement savings plan
  • Paid holidays
  • Paid vacation and/or sick time
  • Growth opportunities within the healthcare team

Related Jobs

Knowtion Health

Remote Talent Acquisition Manager

Knowtion Health
501 – 1,000 Employees
H1B Visa SponsorConsultingInsuranceLogistics
USUnited StatesALAlabamaAZArizonaFLFloridaIDIdahoKSKansasMEMaineMIMichiganMSMississippiMOMissouriNMNew MexicoNCNorth CarolinaOKOklahomaPAPennsylvaniaSCSouth CarolinaTNTennesseeTXTexasVAVirginiaWVWest VirginiaWIWisconsinRemoteFull-timeJuniorMiddleEnglish RequiredRecruitment

Oversee recruiting systems, requisitions, analytics, and contingent workforce operations at Knowtion Health. Help support scalable hiring processes for a growing healthcare company.

Open