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Aevi
Aevi
201 – 500 Angajați
ConsultanțăFintechLogistică
Aevi este o companie fintech axată pe orchestrarea plăților în locații fizice. Platforma sa bazată pe cloud ajută instituțiile financiare, furnizorii de servicii de plată, furnizorii independenți de software și comercianții cu amănuntul să conecteze gateway-uri de plată și servicii de procesare, păstrând în același timp flexibilitatea privind acceptarea și gestionarea tranzacțiilor. Aevi acceptă mai multe metode de plată și se integrează cu sistemele existente, deservind companii de la comercianți globali cu amănuntul până la întreprinderi mici și mijlocii.
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Locurile de muncă ale companiei

Client Service Owner (Hybrid, Czechia)

Own contracted service delivery for Aevi’s cloud-based payments platform, serving as the primary client contact. Lead governance, operational performance, incident resolution, and global service transitions.

CZCehiaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Manage contracted service delivery for assigned accounts
  • Drive operational excellence, customer satisfaction, and proactive service management
  • Serve as the main contact for service-related client matters
  • Lead governance, reporting, and continuous improvement initiatives
  • Coordinate smooth transitions into business-as-usual operations
  • Assess and verify operational best practices
  • Track performance, identify trends, and implement improvements
  • Strengthen relationships with clients and internal stakeholders
  • Partner with Account Managers to turn feedback into service enhancements
  • Facilitate operational calls, service reviews, and governance meetings
  • Monitor critical issues and oversee service requests and reporting
  • Serve as Manager on Duty for escalations, bridge calls, and emergency changes
  • Keep service records accurate and apply data insights to improve operations
  • Follow industry developments and contribute to potential revenue growth opportunities
  • Handle additional duties as needed

Cerințe

  • Demonstrated ability in relationship management, stakeholder engagement, and clear communication
  • Experience handling multiple priorities in complex operating environments
  • Strong background in service delivery, incident resolution, governance, and reporting
  • Proficiency in data analysis, problem-solving, and process documentation
  • Working knowledge of ITIL principles, Jira, Confluence, and Microsoft 365
  • Bachelor’s degree in a technical or business discipline, or equivalent industry experience
  • Availability for occasional travel to client locations or Aevi offices
  • Willingness to participate in out-of-hours Manager on Duty coverage
  • Flexibility to support global clients across multiple time zones
  • ITIL certification and project management training are desirable
  • Familiarity with fintech and payment solutions is desirable
  • Experience contributing to growth initiatives and cross-functional collaboration is desirable
  • Experience working with global, cross-cultural teams is desirable
  • Background in service transition and operational readiness is desirable

Beneficii

  • Unlimited vacation policy
  • Flexible working environment
  • Professional development and support
  • Culture centered on teamwork and flexibility
  • International team environment
  • Commitment to diversity and inclusion

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