Aevi
Aevi
201 – 500 Xodimlar
FintexKonsaltingLogistika
Aevi yuzma-yuz to‘lovlarni boshqarish jarayoniga yo‘naltirilgan fintech kompaniyasidir. Uning bulutli platformasi moliya tashkilotlari, to‘lov xizmatlari provayderlari, mustaqil dasturiy ta’minot yetkazib beruvchilar va chakana savdo kompaniyalariga to‘lov shlyuzlari hamda tranzaksiyalarni qayta ishlash xizmatlarini ulashda yordam beradi, shu bilan birga to‘lovlarni qabul qilish va boshqarish usullarida moslashuvchanlikni saqlab qoladi. Aevi bir nechta to‘lov usullarini qo‘llab-quvvatlaydi va mavjud tizimlar bilan integratsiyalashadi; kompaniya global chakana savdo tarmoqlaridan tortib kichik va o‘rta bizneslargacha bo‘lgan korxonalarga xizmat ko‘rsatadi.

Client Service Owner (Hybrid, Czechia)

Own contracted service delivery for Aevi’s cloud-based payments platform, serving as the primary client contact. Lead governance, operational performance, incident resolution, and global service transitions.

Tavsif

  • Manage contracted service delivery for assigned accounts
  • Drive operational excellence, customer satisfaction, and proactive service management
  • Serve as the main contact for service-related client matters
  • Lead governance, reporting, and continuous improvement initiatives
  • Coordinate smooth transitions into business-as-usual operations
  • Assess and verify operational best practices
  • Track performance, identify trends, and implement improvements
  • Strengthen relationships with clients and internal stakeholders
  • Partner with Account Managers to turn feedback into service enhancements
  • Facilitate operational calls, service reviews, and governance meetings
  • Monitor critical issues and oversee service requests and reporting
  • Serve as Manager on Duty for escalations, bridge calls, and emergency changes
  • Keep service records accurate and apply data insights to improve operations
  • Follow industry developments and contribute to potential revenue growth opportunities
  • Handle additional duties as needed

Talablar

  • Demonstrated ability in relationship management, stakeholder engagement, and clear communication
  • Experience handling multiple priorities in complex operating environments
  • Strong background in service delivery, incident resolution, governance, and reporting
  • Proficiency in data analysis, problem-solving, and process documentation
  • Working knowledge of ITIL principles, Jira, Confluence, and Microsoft 365
  • Bachelor’s degree in a technical or business discipline, or equivalent industry experience
  • Availability for occasional travel to client locations or Aevi offices
  • Willingness to participate in out-of-hours Manager on Duty coverage
  • Flexibility to support global clients across multiple time zones
  • ITIL certification and project management training are desirable
  • Familiarity with fintech and payment solutions is desirable
  • Experience contributing to growth initiatives and cross-functional collaboration is desirable
  • Experience working with global, cross-cultural teams is desirable
  • Background in service transition and operational readiness is desirable

Imtiyozlar

  • Unlimited vacation policy
  • Flexible working environment
  • Professional development and support
  • Culture centered on teamwork and flexibility
  • International team environment
  • Commitment to diversity and inclusion

O‘xshash ish o‘rinlari

Savvy Wealth

Advisory Operations Manager

Savvy Wealth

Lead billing, custodian relationships, reporting, and process automation for Savvy Wealth’s technology-enabled advisory platform. Improve operations in partnership with advisor services and cross-functional teams.

Ochish
DISHER

Senior Customer Operations Analytics Analyst

DISHER

Build customer health scoring, churn forecasting, dashboards, and AI-supported analytics for a technology-enabled logistics services company. Turn customer and service data into insights that guide retention, account growth, and customer success.

Ochish
Suricats Consulting

Entry-Level Remote Sales Representative

Suricats Consulting
51 – 200 Xodimlar
KonsaltingKorxonaSaaS

Introduce Suricats Consulting’s services to prospective clients through lead research, outreach, qualification, and CRM pipeline management. This remote role supports the sales team with follow-ups, meeting coordination, and prospect insights.

Ochish