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Client Service Owner (Hybrid, Czechia)
Own contracted service delivery for Aevi’s cloud-based payments platform, serving as the primary client contact. Lead governance, operational performance, incident resolution, and global service transitions.
विवरण
- Manage contracted service delivery for assigned accounts
- Drive operational excellence, customer satisfaction, and proactive service management
- Serve as the main contact for service-related client matters
- Lead governance, reporting, and continuous improvement initiatives
- Coordinate smooth transitions into business-as-usual operations
- Assess and verify operational best practices
- Track performance, identify trends, and implement improvements
- Strengthen relationships with clients and internal stakeholders
- Partner with Account Managers to turn feedback into service enhancements
- Facilitate operational calls, service reviews, and governance meetings
- Monitor critical issues and oversee service requests and reporting
- Serve as Manager on Duty for escalations, bridge calls, and emergency changes
- Keep service records accurate and apply data insights to improve operations
- Follow industry developments and contribute to potential revenue growth opportunities
- Handle additional duties as needed
आवश्यकताएँ
- Demonstrated ability in relationship management, stakeholder engagement, and clear communication
- Experience handling multiple priorities in complex operating environments
- Strong background in service delivery, incident resolution, governance, and reporting
- Proficiency in data analysis, problem-solving, and process documentation
- Working knowledge of ITIL principles, Jira, Confluence, and Microsoft 365
- Bachelor’s degree in a technical or business discipline, or equivalent industry experience
- Availability for occasional travel to client locations or Aevi offices
- Willingness to participate in out-of-hours Manager on Duty coverage
- Flexibility to support global clients across multiple time zones
- ITIL certification and project management training are desirable
- Familiarity with fintech and payment solutions is desirable
- Experience contributing to growth initiatives and cross-functional collaboration is desirable
- Experience working with global, cross-cultural teams is desirable
- Background in service transition and operational readiness is desirable
लाभ
- Unlimited vacation policy
- Flexible working environment
- Professional development and support
- Culture centered on teamwork and flexibility
- International team environment
- Commitment to diversity and inclusion
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