Consulting Cloud Architect, OpenShift
Red Hat
Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
Open
Aevi is a fintech company focused on in-person payment orchestration. Its cloud-based platform helps financial institutions, payment service providers, independent software vendors, and retailers connect payment gateways and processing services while retaining flexibility in how transactions are accepted and managed. Aevi supports multiple payment methods and integrates with existing systems, serving businesses ranging from global retailers to small and midsize companies.
Client Service Owner (Hybrid, Czechia)
Own contracted service delivery for Aevi’s cloud-based payments platform, serving as the primary client contact. Lead governance, operational performance, incident resolution, and global service transitions.
Description
- Manage contracted service delivery for assigned accounts
- Drive operational excellence, customer satisfaction, and proactive service management
- Serve as the main contact for service-related client matters
- Lead governance, reporting, and continuous improvement initiatives
- Coordinate smooth transitions into business-as-usual operations
- Assess and verify operational best practices
- Track performance, identify trends, and implement improvements
- Strengthen relationships with clients and internal stakeholders
- Partner with Account Managers to turn feedback into service enhancements
- Facilitate operational calls, service reviews, and governance meetings
- Monitor critical issues and oversee service requests and reporting
- Serve as Manager on Duty for escalations, bridge calls, and emergency changes
- Keep service records accurate and apply data insights to improve operations
- Follow industry developments and contribute to potential revenue growth opportunities
- Handle additional duties as needed
Requirements
- Demonstrated ability in relationship management, stakeholder engagement, and clear communication
- Experience handling multiple priorities in complex operating environments
- Strong background in service delivery, incident resolution, governance, and reporting
- Proficiency in data analysis, problem-solving, and process documentation
- Working knowledge of ITIL principles, Jira, Confluence, and Microsoft 365
- Bachelor’s degree in a technical or business discipline, or equivalent industry experience
- Availability for occasional travel to client locations or Aevi offices
- Willingness to participate in out-of-hours Manager on Duty coverage
- Flexibility to support global clients across multiple time zones
- ITIL certification and project management training are desirable
- Familiarity with fintech and payment solutions is desirable
- Experience contributing to growth initiatives and cross-functional collaboration is desirable
- Experience working with global, cross-cultural teams is desirable
- Background in service transition and operational readiness is desirable
Benefits
- Unlimited vacation policy
- Flexible working environment
- Professional development and support
- Culture centered on teamwork and flexibility
- International team environment
- Commitment to diversity and inclusion
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