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Instacart
Instacart
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAlimente și băuturiComerț electronicLogistică
Instacart este o companie de tehnologie și livrare de produse alimentare, axată pe facilitarea cumpărăturilor de alimente și articole esențiale pentru casă. Platforma sa conectează clienții cu cumpărători personali, permite livrarea în doar 30 de minute și ajută gospodăriile să găsească cupoane și oferte relevante. Instacart dezvoltă, de asemenea, instrumente pentru gestionarea condițiilor complexe de livrare, inclusiv redirecționarea comenzilor în timpul fenomenelor meteorologice severe. Compania își descrie ambiția mai largă ca fiind construirea sistemului de operare pentru industria produselor alimentare, promovând în același timp un mediu de lucru flexibil, divers, echitabil și incluziv pentru echipele sale.
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Locurile de muncă ale companiei

Bilingual French Customer Experience Specialist

Support Instacart consumers, shoppers, retailers, and advertisers in French and English across phone, chat, and email. Investigate complex order and account issues, apply established policies, and document accurate resolutions.

USStatele Unite ale Americii
17 $ – 21 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: francezăBilingv

Descriere

  • Serve consumers, shoppers, retailers, and advertisers during morning, midday, and evening shifts
  • Manage live customer interactions by phone, chat, and/or email for as much as the full scheduled shift
  • Complete complex support workflows with approved tools, policies, and knowledge-base resources
  • Resolve order and account concerns, including unusual cases and escalations
  • Review account histories, order information, and previous interactions to determine appropriate outcomes
  • Open internal transfer tickets and record thorough case notes
  • Recognize recurring issues, customer pain points, and process gaps, then suggest improvements to supervisors and leaders
  • Demonstrate effective support practices, exchange insights with colleagues, and help foster an inclusive team environment
  • Report tooling defects, unclear policies, surges in contact volume, and other operational issues to leadership

Cerințe

  • High school diploma or equivalent qualification
  • At least one year of experience in a customer-facing position
  • Fluent spoken and written French
  • Able to manage phone, chat, and/or email interactions for most of the workday
  • Strong written and verbal communication abilities
  • Able to produce clear case records and transfer documentation
  • Careful attention to detail and consistent adherence to established workflows
  • Able to investigate concerns, interpret account and order information, and make policy-based decisions
  • Emotional awareness and resilience when assisting upset or frustrated customers
  • Basic technical skills across multiple systems, CRM platforms, browser-based applications, and Google Workspace
  • Availability to work evenings, weekends, and holidays
  • Comfort using AI-assisted tools and adopting new technology
  • Preferred: experience in a contact center or with multichannel support
  • Preferred: experience managing complex workflows governed by detailed policies
  • Preferred: familiarity with Salesforce, Genesys/Ujet, Zendesk, or comparable tools
  • Preferred: experience identifying trends and recommending process improvements
  • Preferred: experience supporting peers collaboratively or providing informal mentorship

Beneficii

  • Flexible work setting, including home, office, or coffee shop
  • Regular opportunities to attend in-person events
  • Market-competitive compensation and benefits

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