Technical Sales Graduate, Sydney (Hybrid)
Hewlett Packard Enterprise
Help HPE customers shape networking, cloud, and data center solutions. Partner with account teams to move opportunities from qualification through closing.
खोलें
Instacart किराना सामान और घरेलू आवश्यक वस्तुओं की खरीदारी को लोगों के लिए आसान बनाने पर केंद्रित एक किराना प्रौद्योगिकी और डिलीवरी कंपनी है। इसका प्लेटफ़ॉर्म ग्राहकों को निजी खरीदारों से जोड़ता है, कम से कम 30 मिनट में डिलीवरी की सुविधा देता है और परिवारों को प्रासंगिक कूपन तथा ऑफ़र खोजने में मदद करता है। Instacart जटिल डिलीवरी परिस्थितियों को संभालने के लिए भी उपकरण विकसित करता है, जिनमें गंभीर मौसम के दौरान ऑर्डर का मार्ग बदलना शामिल है। कंपनी किराना उद्योग के लिए ऑपरेटिंग सिस्टम बनाने की अपनी व्यापक महत्वाकांक्षा बताती है और अपनी टीमों के लिए लचीले, विविध, समानतापूर्ण तथा समावेशी कार्य वातावरण को बढ़ावा देती है।
Bilingual French Customer Experience Specialist
Support Instacart consumers, shoppers, retailers, and advertisers in French and English across phone, chat, and email. Investigate complex order and account issues, apply established policies, and document accurate resolutions.
विवरण
- Serve consumers, shoppers, retailers, and advertisers during morning, midday, and evening shifts
- Manage live customer interactions by phone, chat, and/or email for as much as the full scheduled shift
- Complete complex support workflows with approved tools, policies, and knowledge-base resources
- Resolve order and account concerns, including unusual cases and escalations
- Review account histories, order information, and previous interactions to determine appropriate outcomes
- Open internal transfer tickets and record thorough case notes
- Recognize recurring issues, customer pain points, and process gaps, then suggest improvements to supervisors and leaders
- Demonstrate effective support practices, exchange insights with colleagues, and help foster an inclusive team environment
- Report tooling defects, unclear policies, surges in contact volume, and other operational issues to leadership
आवश्यकताएँ
- High school diploma or equivalent qualification
- At least one year of experience in a customer-facing position
- Fluent spoken and written French
- Able to manage phone, chat, and/or email interactions for most of the workday
- Strong written and verbal communication abilities
- Able to produce clear case records and transfer documentation
- Careful attention to detail and consistent adherence to established workflows
- Able to investigate concerns, interpret account and order information, and make policy-based decisions
- Emotional awareness and resilience when assisting upset or frustrated customers
- Basic technical skills across multiple systems, CRM platforms, browser-based applications, and Google Workspace
- Availability to work evenings, weekends, and holidays
- Comfort using AI-assisted tools and adopting new technology
- Preferred: experience in a contact center or with multichannel support
- Preferred: experience managing complex workflows governed by detailed policies
- Preferred: familiarity with Salesforce, Genesys/Ujet, Zendesk, or comparable tools
- Preferred: experience identifying trends and recommending process improvements
- Preferred: experience supporting peers collaboratively or providing informal mentorship
लाभ
- Flexible work setting, including home, office, or coffee shop
- Regular opportunities to attend in-person events
- Market-competitive compensation and benefits
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