Group Communications Specialist
Absa Group
Develop strategic internal content and campaigns for Absa Group, a leading African banking group. Strengthen colleague engagement across digital communication channels.
Open
Instacart is a grocery technology and delivery company focused on making it easier for people to shop for groceries and household essentials. Its platform connects customers with personal shoppers, supports delivery in as little as 30 minutes, and helps households find relevant coupons and deals. Instacart also develops tools for managing complex delivery conditions, including rerouting orders during severe weather. The company describes its broader ambition as building the operating system for the grocery industry, while fostering a flexible, diverse, equitable, and inclusive work environment for its teams.
Bilingual French Customer Experience Specialist
Support Instacart consumers, shoppers, retailers, and advertisers in French and English across phone, chat, and email. Investigate complex order and account issues, apply established policies, and document accurate resolutions.
Description
- Serve consumers, shoppers, retailers, and advertisers during morning, midday, and evening shifts
- Manage live customer interactions by phone, chat, and/or email for as much as the full scheduled shift
- Complete complex support workflows with approved tools, policies, and knowledge-base resources
- Resolve order and account concerns, including unusual cases and escalations
- Review account histories, order information, and previous interactions to determine appropriate outcomes
- Open internal transfer tickets and record thorough case notes
- Recognize recurring issues, customer pain points, and process gaps, then suggest improvements to supervisors and leaders
- Demonstrate effective support practices, exchange insights with colleagues, and help foster an inclusive team environment
- Report tooling defects, unclear policies, surges in contact volume, and other operational issues to leadership
Requirements
- High school diploma or equivalent qualification
- At least one year of experience in a customer-facing position
- Fluent spoken and written French
- Able to manage phone, chat, and/or email interactions for most of the workday
- Strong written and verbal communication abilities
- Able to produce clear case records and transfer documentation
- Careful attention to detail and consistent adherence to established workflows
- Able to investigate concerns, interpret account and order information, and make policy-based decisions
- Emotional awareness and resilience when assisting upset or frustrated customers
- Basic technical skills across multiple systems, CRM platforms, browser-based applications, and Google Workspace
- Availability to work evenings, weekends, and holidays
- Comfort using AI-assisted tools and adopting new technology
- Preferred: experience in a contact center or with multichannel support
- Preferred: experience managing complex workflows governed by detailed policies
- Preferred: familiarity with Salesforce, Genesys/Ujet, Zendesk, or comparable tools
- Preferred: experience identifying trends and recommending process improvements
- Preferred: experience supporting peers collaboratively or providing informal mentorship
Benefits
- Flexible work setting, including home, office, or coffee shop
- Regular opportunities to attend in-person events
- Market-competitive compensation and benefits
Related Jobs
Senior RFIC Designer, CMOS RF and Analog
Sony Semicon (IL)
Designs CMOS RF and analog blocks for cellular IoT chipsets, guiding work from transistor-level concepts through silicon validation and production ramp-up.
Open
Senior Freelance Designer, Digital Campaigns
AKQA
Create digital campaign concepts and polished assets for a credit card launch at AKQA/WPP, serving financial brand clients. Work across formats and channels, from early ideas through final production.
Open
Senior Digital Business Process and Product Lead
AstraZeneca
United States
Maryland$124,000 – $185,000 / year
On-siteFull-timeSeniorEnglish RequiredBusiness OperationsLead digital products and regulated business systems supporting AstraZeneca’s cell therapy operations. Shape process roadmaps, integrations, analytics, compliance, and cross-functional delivery.
Open
Director of Event Programming and Operations
JamestownLead event programming, sales accountability, financial performance, and operations at Jamestown’s One Times Square destination. Oversee event delivery, staff, safety, and client activation resources.
Open
Senior Events Lead at CuspAI
CuspAI
Lead CuspAI’s global events program for AI-powered materials discovery, spanning Foundry events, international roadshows and conferences. Shape partner and customer experiences while building a repeatable events function.
Open
CrossBeam Product Director
CACI International IncUnited States
Florida
New Jersey$168,200 – $370,000 / year
On-siteFull-timeLeadEnglish RequiredDirectorLead CACI’s CrossBeam optical communications portfolio, overseeing production and product growth. Drive new business capture and team performance across aerospace and defense.
Open
Customer and Sales Support Specialist
Sikla GmbHSupport Sikla UK’s technical modular support systems business in Milton Keynes, handling customer and sales enquiries from quotation through delivery. Coordinate orders, documentation, logistics, and ERP administration with customers and internal teams.
Open
Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)
Newstel Worldwide
Portugal€11 – €14 / hour
RemotePart-timeJuniorMiddleNo degree requiredDanish RequiredEnglish RequiredCustomer SupportProvide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.
Open