Senior Cryptoasset Compliance Officer, Europe (Remote)
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Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.
Bilingual Collections Specialist - Mexico or Colombia Remote
Remote contract opportunity for bilingual collections specialists supporting delinquent-account resolution across Mexico and Colombia. The role combines payment negotiations, compliance, customer communication, and performance-focused work.
Descriere
- Manage inbound and outbound collections calls with professionalism and efficiency
- Arrange payment solutions and address delinquent accounts
- Provide reliable follow-up communication to customers
- Record account interactions and status updates accurately
- Follow FDCPA requirements and applicable collections regulations
- Achieve and surpass individual and team performance objectives
- Remain professional and composed in difficult customer conversations
- Complete the full hiring process, including resume and prescreen questionnaire review, a one-way video interview, a live interview, and a final interview
Cerințe
- Prior BPO collections experience is required
- Experience with third-party collections is strongly preferred
- Solid knowledge of FDCPA requirements and collections compliance regulations
- Excellent spoken and written English communication skills
- Fluent Spanish communication skills
- Strong negotiation and objection-resolution skills
- Goal-focused approach with the ability to achieve performance targets
- Prior remote or work-from-home experience is preferred
- Permanent residence in Mexico or Colombia is required
- All technical requirements listed above must be met
- Windows 11 PC required; Mac is not supported
- 16 GB of RAM
- Intel i5 processor or newer
- Dual monitors
- Webcam
- Headset with microphone
- Fibre internet with a wired connection
- Backup power solution
- Microsoft Teams and Office 365
- Submit all resumes in English
- Applicants must be physically located in Mexico or Colombia
Beneficii
- Competitive weekly compensation paid in USD
- Commission structure with no stated cap
- Opportunities for professional growth and advancement
- Supportive culture centered on performance
- Continued training and coaching
- Remote work available within Mexico and Colombia
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