Resolv Global
Resolv Global
Resolv Global bizneslarga mijozlarga xizmat ko‘rsatish, texnik yordam va back-ofis operatsiyalarini keng ko‘lamda amalga oshirishga yordam beruvchi BPO va xodimlar bilan ta’minlash kompaniyasidir. Uning ko‘p tilli jamoalari oltita xizmat ko‘rsatish markazi va masofaviy ish joylarida faoliyat yuritib, 18 dan ortiq tilni qo‘llab-quvvatlaydi hamda gibrid, uydan ishlash va 24/7 xizmat modellarini taqdim etadi. Kompaniya ishchi kuchi sohasidagi tajribasini texnologiya bilan birlashtirib, Fortune 500 tashkilotlarini ham o‘z ichiga olgan korporativ mijozlarga xalqaro bozorlardagi mijozlarga xizmat ko‘rsatishda yordam beradi.

Bilingual Collections Specialist - Mexico or Colombia Remote

Remote contract opportunity for bilingual collections specialists supporting delinquent-account resolution across Mexico and Colombia. The role combines payment negotiations, compliance, customer communication, and performance-focused work.

Tavsif

  • Manage inbound and outbound collections calls with professionalism and efficiency
  • Arrange payment solutions and address delinquent accounts
  • Provide reliable follow-up communication to customers
  • Record account interactions and status updates accurately
  • Follow FDCPA requirements and applicable collections regulations
  • Achieve and surpass individual and team performance objectives
  • Remain professional and composed in difficult customer conversations
  • Complete the full hiring process, including resume and prescreen questionnaire review, a one-way video interview, a live interview, and a final interview

Talablar

  • Prior BPO collections experience is required
  • Experience with third-party collections is strongly preferred
  • Solid knowledge of FDCPA requirements and collections compliance regulations
  • Excellent spoken and written English communication skills
  • Fluent Spanish communication skills
  • Strong negotiation and objection-resolution skills
  • Goal-focused approach with the ability to achieve performance targets
  • Prior remote or work-from-home experience is preferred
  • Permanent residence in Mexico or Colombia is required
  • All technical requirements listed above must be met
  • Windows 11 PC required; Mac is not supported
  • 16 GB of RAM
  • Intel i5 processor or newer
  • Dual monitors
  • Webcam
  • Headset with microphone
  • Fibre internet with a wired connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit all resumes in English
  • Applicants must be physically located in Mexico or Colombia

Imtiyozlar

  • Competitive weekly compensation paid in USD
  • Commission structure with no stated cap
  • Opportunities for professional growth and advancement
  • Supportive culture centered on performance
  • Continued training and coaching
  • Remote work available within Mexico and Colombia

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