Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।
Bilingual Collections Specialist - Mexico or Colombia Remote
Remote contract opportunity for bilingual collections specialists supporting delinquent-account resolution across Mexico and Colombia. The role combines payment negotiations, compliance, customer communication, and performance-focused work.
विवरण
- Manage inbound and outbound collections calls with professionalism and efficiency
- Arrange payment solutions and address delinquent accounts
- Provide reliable follow-up communication to customers
- Record account interactions and status updates accurately
- Follow FDCPA requirements and applicable collections regulations
- Achieve and surpass individual and team performance objectives
- Remain professional and composed in difficult customer conversations
- Complete the full hiring process, including resume and prescreen questionnaire review, a one-way video interview, a live interview, and a final interview
आवश्यकताएँ
- Prior BPO collections experience is required
- Experience with third-party collections is strongly preferred
- Solid knowledge of FDCPA requirements and collections compliance regulations
- Excellent spoken and written English communication skills
- Fluent Spanish communication skills
- Strong negotiation and objection-resolution skills
- Goal-focused approach with the ability to achieve performance targets
- Prior remote or work-from-home experience is preferred
- Permanent residence in Mexico or Colombia is required
- All technical requirements listed above must be met
- Windows 11 PC required; Mac is not supported
- 16 GB of RAM
- Intel i5 processor or newer
- Dual monitors
- Webcam
- Headset with microphone
- Fibre internet with a wired connection
- Backup power solution
- Microsoft Teams and Office 365
- Submit all resumes in English
- Applicants must be physically located in Mexico or Colombia
लाभ
- Competitive weekly compensation paid in USD
- Commission structure with no stated cap
- Opportunities for professional growth and advancement
- Supportive culture centered on performance
- Continued training and coaching
- Remote work available within Mexico and Colombia