Resolv Global
Resolv Global
Resolv Global — бизнеске клиенттерге қызмет көрсету, техникалық қолдау және бэк-офис операцияларын ауқымды түрде жүзеге асыруға көмектесетін BPO және кадрлық қызмет көрсету компаниясы. Оның көптілді командалары алты қызмет көрсету орталығы мен қашықтан жұмыс істейтін орындарда қызмет атқарып, 18-ден астам тілді қолдайды және гибридті, үйден жұмыс істеу және тәулік бойы қызмет көрсету үлгілерін ұсынады. Компания жұмыс күші саласындағы тәжірибесін технологиямен ұштастырып, Fortune 500 ұйымдарын қоса алғанда, корпоративтік клиенттерге халықаралық нарықтардағы тұтынушыларға қызмет көрсетуге көмектеседі.

Bilingual Collections Specialist - Mexico or Colombia Remote

Remote contract opportunity for bilingual collections specialists supporting delinquent-account resolution across Mexico and Colombia. The role combines payment negotiations, compliance, customer communication, and performance-focused work.

Сипаттама

  • Manage inbound and outbound collections calls with professionalism and efficiency
  • Arrange payment solutions and address delinquent accounts
  • Provide reliable follow-up communication to customers
  • Record account interactions and status updates accurately
  • Follow FDCPA requirements and applicable collections regulations
  • Achieve and surpass individual and team performance objectives
  • Remain professional and composed in difficult customer conversations
  • Complete the full hiring process, including resume and prescreen questionnaire review, a one-way video interview, a live interview, and a final interview

Талаптар

  • Prior BPO collections experience is required
  • Experience with third-party collections is strongly preferred
  • Solid knowledge of FDCPA requirements and collections compliance regulations
  • Excellent spoken and written English communication skills
  • Fluent Spanish communication skills
  • Strong negotiation and objection-resolution skills
  • Goal-focused approach with the ability to achieve performance targets
  • Prior remote or work-from-home experience is preferred
  • Permanent residence in Mexico or Colombia is required
  • All technical requirements listed above must be met
  • Windows 11 PC required; Mac is not supported
  • 16 GB of RAM
  • Intel i5 processor or newer
  • Dual monitors
  • Webcam
  • Headset with microphone
  • Fibre internet with a wired connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit all resumes in English
  • Applicants must be physically located in Mexico or Colombia

Артықшылықтар

  • Competitive weekly compensation paid in USD
  • Commission structure with no stated cap
  • Opportunities for professional growth and advancement
  • Supportive culture centered on performance
  • Continued training and coaching
  • Remote work available within Mexico and Colombia

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