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Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.
Bilingual Collections Specialist - Mexico or Colombia Remote
Remote contract opportunity for bilingual collections specialists supporting delinquent-account resolution across Mexico and Colombia. The role combines payment negotiations, compliance, customer communication, and performance-focused work.
Description
- Manage inbound and outbound collections calls with professionalism and efficiency
- Arrange payment solutions and address delinquent accounts
- Provide reliable follow-up communication to customers
- Record account interactions and status updates accurately
- Follow FDCPA requirements and applicable collections regulations
- Achieve and surpass individual and team performance objectives
- Remain professional and composed in difficult customer conversations
- Complete the full hiring process, including resume and prescreen questionnaire review, a one-way video interview, a live interview, and a final interview
Requirements
- Prior BPO collections experience is required
- Experience with third-party collections is strongly preferred
- Solid knowledge of FDCPA requirements and collections compliance regulations
- Excellent spoken and written English communication skills
- Fluent Spanish communication skills
- Strong negotiation and objection-resolution skills
- Goal-focused approach with the ability to achieve performance targets
- Prior remote or work-from-home experience is preferred
- Permanent residence in Mexico or Colombia is required
- All technical requirements listed above must be met
- Windows 11 PC required; Mac is not supported
- 16 GB of RAM
- Intel i5 processor or newer
- Dual monitors
- Webcam
- Headset with microphone
- Fibre internet with a wired connection
- Backup power solution
- Microsoft Teams and Office 365
- Submit all resumes in English
- Applicants must be physically located in Mexico or Colombia
Benefits
- Competitive weekly compensation paid in USD
- Commission structure with no stated cap
- Opportunities for professional growth and advancement
- Supportive culture centered on performance
- Continued training and coaching
- Remote work available within Mexico and Colombia
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