FIS
FIS
FIS — қаржы институттарына, саудагерлерге және іскерлік серіктестерге қызмет көрсететін жаһандық финтех және банк технологиялары компаниясы. Оның кәсіпорындарға арналған бағдарламалық жасақтамасы мен қызметтері төлемдерді, мобильді банкингті, активтерді басқаруды, тәуекелдер мен сәйкестікті басқаруды, сондай-ақ бэк-офис операцияларын қолдайды. FIS ұйымдарға 125-тен астам елде төлем әдістерін қабылдауға мүмкіндік береді және қаржылық транзакциялар мен активтерді басқаруда қолданылатын технологияларды ұсынады. 10 000-нан астам қызметкері бар және халықаралық нарықтарда жұмыс істейтін FIS қаржылық технологиялар, банк ісі, төлемдер және оларға қатысты бизнес-функциялар салаларында мансап мүмкіндіктерін ұсынады.

Senior Client Success Account Manager – FIS

Lead client success for strategic fintech accounts at FIS. Guide adoption, value realization, renewals, and growth through close partnership across teams.

Сипаттама

  • Serve as the main contact for high-value clients.
  • Coordinate communication and resolve concerns related to products.
  • Keep FIS and client strategies aligned.
  • Coordinate internal teams during client engagements.
  • Build client relationships and stay engaged throughout the client lifecycle.
  • Help clients realize value.
  • Understand clients’ business objectives.
  • Create joint success plans with clients, including milestones and measurable KPIs.
  • Review client health and product usage data.
  • Reduce risk and churn while improving adoption and business outcomes.
  • Advise clients strategically, identify growth opportunities, and share insights with sales teams.
  • Use client feedback to inform product roadmaps.
  • Share customer-informed recommendations for account growth.
  • Connect clients with product management.
  • Work with sales and professional services teams.
  • Contribute to the renewal process.
  • Explain the value of renewal to clients.

Талаптар

  • Seven to ten years of experience in client success, client service or support, account management, or a similar role.
  • Bachelor’s degree.
  • Relevant experience in financial technology services.
  • Ability to communicate business value clearly in writing and conversation.
  • Knowledge of financial technology products and industry trends, challenges, and opportunities.
  • Strong analytical skills, including experience with Tableau or similar software.
  • Strong communication and presentation skills.
  • Confidence working with customers across engagement levels and situations.
  • Strong leadership ability.
  • Ability to collaborate with cross-functional teams, including sales, renewals, and technical roles.
  • For US-based positions, ability to complete a drug test after a conditional offer.

Артықшылықтар

  • Opportunities to make an impact in fintech.
  • Internal career growth opportunities.
  • Personal and professional learning opportunities.
  • Inclusive and diverse work environment.
  • Resources to support giving back to the community.
  • Competitive compensation.
  • Potential eligibility for bonus and/or commission.
  • For US positions, a drug test following a conditional offer.

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