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FIS एक वैश्विक फिनटेक और बैंकिंग प्रौद्योगिकी कंपनी है, जो वित्तीय संस्थानों, व्यापारियों और व्यावसायिक साझेदारों को सेवाएँ प्रदान करती है। इसका एंटरप्राइज़ सॉफ़्टवेयर और सेवाएँ भुगतान, मोबाइल बैंकिंग, परिसंपत्ति प्रबंधन, जोखिम और अनुपालन तथा बैक-ऑफिस संचालन में सहायता करती हैं। FIS संगठनों को 125 से अधिक देशों में भुगतान के तरीके स्वीकार करने में सक्षम बनाता है और वित्तीय लेन-देन तथा परिसंपत्ति प्रबंधन में उपयोग की जाने वाली प्रौद्योगिकी प्रदान करता है। 10,000 से अधिक कर्मचारियों और अंतरराष्ट्रीय बाज़ारों में फैले संचालन के साथ, FIS वित्तीय प्रौद्योगिकी, बैंकिंग, भुगतान और संबंधित व्यावसायिक कार्यों में करियर के अवसर प्रदान करता है।
Senior Client Success Account Manager – FIS
Lead client success for strategic fintech accounts at FIS. Guide adoption, value realization, renewals, and growth through close partnership across teams.
संयुक्त राज्य
न्यूयॉर्क$1,51,020 – $2,56,740 / वर्ष
रिमोटपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधकविवरण
- Serve as the main contact for high-value clients.
- Coordinate communication and resolve concerns related to products.
- Keep FIS and client strategies aligned.
- Coordinate internal teams during client engagements.
- Build client relationships and stay engaged throughout the client lifecycle.
- Help clients realize value.
- Understand clients’ business objectives.
- Create joint success plans with clients, including milestones and measurable KPIs.
- Review client health and product usage data.
- Reduce risk and churn while improving adoption and business outcomes.
- Advise clients strategically, identify growth opportunities, and share insights with sales teams.
- Use client feedback to inform product roadmaps.
- Share customer-informed recommendations for account growth.
- Connect clients with product management.
- Work with sales and professional services teams.
- Contribute to the renewal process.
- Explain the value of renewal to clients.
आवश्यकताएँ
- Seven to ten years of experience in client success, client service or support, account management, or a similar role.
- Bachelor’s degree.
- Relevant experience in financial technology services.
- Ability to communicate business value clearly in writing and conversation.
- Knowledge of financial technology products and industry trends, challenges, and opportunities.
- Strong analytical skills, including experience with Tableau or similar software.
- Strong communication and presentation skills.
- Confidence working with customers across engagement levels and situations.
- Strong leadership ability.
- Ability to collaborate with cross-functional teams, including sales, renewals, and technical roles.
- For US-based positions, ability to complete a drug test after a conditional offer.
लाभ
- Opportunities to make an impact in fintech.
- Internal career growth opportunities.
- Personal and professional learning opportunities.
- Inclusive and diverse work environment.
- Resources to support giving back to the community.
- Competitive compensation.
- Potential eligibility for bonus and/or commission.
- For US positions, a drug test following a conditional offer.
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