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FIS
FIS
B2BFintechServicii bancare
FIS este o companie globală de tehnologie financiară și tehnologie bancară, care deservește instituții financiare, comercianți și parteneri de afaceri. Software-ul și serviciile sale pentru companii susțin plățile, serviciile bancare mobile, gestionarea activelor, gestionarea riscurilor și conformitatea, precum și operațiunile de back-office. FIS le permite organizațiilor să accepte metode de plată în peste 125 de țări și furnizează tehnologie utilizată în tranzacții financiare și în gestionarea activelor. Cu o echipă de peste 10.000 de angajați și operațiuni desfășurate pe piețe internaționale, FIS oferă oportunități de carieră în domeniile tehnologiei financiare, serviciilor bancare, plăților și funcțiilor de afaceri conexe.
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Senior Client Success Account Manager – FIS

Lead client success for strategic fintech accounts at FIS. Guide adoption, value realization, renewals, and growth through close partnership across teams.

USStatele Unite ale AmericiiNYNew York
151.020 $ – 256.740 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților
Tableau

Descriere

  • Serve as the main contact for high-value clients.
  • Coordinate communication and resolve concerns related to products.
  • Keep FIS and client strategies aligned.
  • Coordinate internal teams during client engagements.
  • Build client relationships and stay engaged throughout the client lifecycle.
  • Help clients realize value.
  • Understand clients’ business objectives.
  • Create joint success plans with clients, including milestones and measurable KPIs.
  • Review client health and product usage data.
  • Reduce risk and churn while improving adoption and business outcomes.
  • Advise clients strategically, identify growth opportunities, and share insights with sales teams.
  • Use client feedback to inform product roadmaps.
  • Share customer-informed recommendations for account growth.
  • Connect clients with product management.
  • Work with sales and professional services teams.
  • Contribute to the renewal process.
  • Explain the value of renewal to clients.

Cerințe

  • Seven to ten years of experience in client success, client service or support, account management, or a similar role.
  • Bachelor’s degree.
  • Relevant experience in financial technology services.
  • Ability to communicate business value clearly in writing and conversation.
  • Knowledge of financial technology products and industry trends, challenges, and opportunities.
  • Strong analytical skills, including experience with Tableau or similar software.
  • Strong communication and presentation skills.
  • Confidence working with customers across engagement levels and situations.
  • Strong leadership ability.
  • Ability to collaborate with cross-functional teams, including sales, renewals, and technical roles.
  • For US-based positions, ability to complete a drug test after a conditional offer.

Beneficii

  • Opportunities to make an impact in fintech.
  • Internal career growth opportunities.
  • Personal and professional learning opportunities.
  • Inclusive and diverse work environment.
  • Resources to support giving back to the community.
  • Competitive compensation.
  • Potential eligibility for bonus and/or commission.
  • For US positions, a drug test following a conditional offer.

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