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FIS
FIS
B2BBankingFintech
FIS is a global fintech and banking technology company serving financial institutions, merchants, and business partners. Its enterprise software and services support payments, mobile banking, asset management, risk and compliance, and back-office operations. FIS enables organizations to accept payment methods in more than 125 countries and provides technology used across financial transactions and asset management. With a workforce of more than 10,000 employees and operations spanning international markets, FIS offers career opportunities across financial technology, banking, payments, and related business functions.
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Senior Client Success Account Manager – FIS

Lead client success for strategic fintech accounts at FIS. Guide adoption, value realization, renewals, and growth through close partnership across teams.

USUnited StatesNYNew York
$151,020 – $256,740 / year
RemoteFull-timeSeniorEnglish RequiredCustomer SuccessCustomer Success Manager
Tableau

Description

  • Serve as the main contact for high-value clients.
  • Coordinate communication and resolve concerns related to products.
  • Keep FIS and client strategies aligned.
  • Coordinate internal teams during client engagements.
  • Build client relationships and stay engaged throughout the client lifecycle.
  • Help clients realize value.
  • Understand clients’ business objectives.
  • Create joint success plans with clients, including milestones and measurable KPIs.
  • Review client health and product usage data.
  • Reduce risk and churn while improving adoption and business outcomes.
  • Advise clients strategically, identify growth opportunities, and share insights with sales teams.
  • Use client feedback to inform product roadmaps.
  • Share customer-informed recommendations for account growth.
  • Connect clients with product management.
  • Work with sales and professional services teams.
  • Contribute to the renewal process.
  • Explain the value of renewal to clients.

Requirements

  • Seven to ten years of experience in client success, client service or support, account management, or a similar role.
  • Bachelor’s degree.
  • Relevant experience in financial technology services.
  • Ability to communicate business value clearly in writing and conversation.
  • Knowledge of financial technology products and industry trends, challenges, and opportunities.
  • Strong analytical skills, including experience with Tableau or similar software.
  • Strong communication and presentation skills.
  • Confidence working with customers across engagement levels and situations.
  • Strong leadership ability.
  • Ability to collaborate with cross-functional teams, including sales, renewals, and technical roles.
  • For US-based positions, ability to complete a drug test after a conditional offer.

Benefits

  • Opportunities to make an impact in fintech.
  • Internal career growth opportunities.
  • Personal and professional learning opportunities.
  • Inclusive and diverse work environment.
  • Resources to support giving back to the community.
  • Competitive compensation.
  • Potential eligibility for bonus and/or commission.
  • For US positions, a drug test following a conditional offer.

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