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FIS
FIS
B2BBanku darbībaFintech
FIS ir globāls finanšu tehnoloģiju un banku tehnoloģiju uzņēmums, kas apkalpo finanšu iestādes, tirgotājus un biznesa partnerus. Tā uzņēmumu programmatūra un pakalpojumi atbalsta maksājumus, mobilo banku darbību, aktīvu pārvaldību, risku un atbilstības pārvaldību, kā arī aizmugures biroja operācijas. FIS sniedz organizācijām iespēju pieņemt maksāšanas veidus vairāk nekā 125 valstīs un nodrošina tehnoloģijas, ko izmanto finanšu darījumos un aktīvu pārvaldībā. Ar vairāk nekā 10 000 darbinieku un darbību starptautiskajos tirgos FIS piedāvā karjeras iespējas finanšu tehnoloģiju, banku darbības, maksājumu un saistīto uzņēmējdarbības funkciju jomās.
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Vakances uzņēmumā

Senior Client Success Account Manager – FIS

Lead client success for strategic fintech accounts at FIS. Guide adoption, value realization, renewals, and growth through close partnership across teams.

USAmerikas Savienotās ValstisNYŅujorka
151 020 $ – 256 740 $ / gads
AttālinātiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs
Tableau

Apraksts

  • Serve as the main contact for high-value clients.
  • Coordinate communication and resolve concerns related to products.
  • Keep FIS and client strategies aligned.
  • Coordinate internal teams during client engagements.
  • Build client relationships and stay engaged throughout the client lifecycle.
  • Help clients realize value.
  • Understand clients’ business objectives.
  • Create joint success plans with clients, including milestones and measurable KPIs.
  • Review client health and product usage data.
  • Reduce risk and churn while improving adoption and business outcomes.
  • Advise clients strategically, identify growth opportunities, and share insights with sales teams.
  • Use client feedback to inform product roadmaps.
  • Share customer-informed recommendations for account growth.
  • Connect clients with product management.
  • Work with sales and professional services teams.
  • Contribute to the renewal process.
  • Explain the value of renewal to clients.

Prasības

  • Seven to ten years of experience in client success, client service or support, account management, or a similar role.
  • Bachelor’s degree.
  • Relevant experience in financial technology services.
  • Ability to communicate business value clearly in writing and conversation.
  • Knowledge of financial technology products and industry trends, challenges, and opportunities.
  • Strong analytical skills, including experience with Tableau or similar software.
  • Strong communication and presentation skills.
  • Confidence working with customers across engagement levels and situations.
  • Strong leadership ability.
  • Ability to collaborate with cross-functional teams, including sales, renewals, and technical roles.
  • For US-based positions, ability to complete a drug test after a conditional offer.

Priekšrocības

  • Opportunities to make an impact in fintech.
  • Internal career growth opportunities.
  • Personal and professional learning opportunities.
  • Inclusive and diverse work environment.
  • Resources to support giving back to the community.
  • Competitive compensation.
  • Potential eligibility for bonus and/or commission.
  • For US positions, a drug test following a conditional offer.

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