RTX
RTX
RTX एक वैश्विक एयरोस्पेस और रक्षा कंपनी है, जो कनेक्टेड और टिकाऊ उड़ान तथा उन्नत रक्षा प्रणालियों के लिए प्रौद्योगिकियाँ विकसित करती है। इसके व्यवसायों में Collins Aerospace, Pratt & Whitney और Raytheon शामिल हैं, जो विमानन, प्रणोदन, एयरोस्पेस प्रणालियों और मिसाइल-रक्षा समाधानों के क्षेत्रों में कार्य करते हैं। कंपनी F135 Engine Core के उन्नयन जैसी पहलों पर काम करती है और अपने कार्यबल में इंजीनियरिंग नवाचार, कॉर्पोरेट ज़िम्मेदारी, स्थिरता तथा विविधता, समानता और समावेशन पर ज़ोर देती है।

Senior Service Design and Delivery Lead

Lead enterprise service design at RTX, shaping scalable digital services across aerospace and defense. Develop value streams, journeys, blueprints, workflows, and transformation roadmaps.

विवरण

  • Lead cross-functional teams in designing end-to-end enterprise services.
  • Guide the development of end-to-end value streams and future-state service designs.
  • Collaborate with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners.
  • Create service blueprints, customer journeys, workflows, and operating models.
  • Find opportunities to standardize, digitize, automate, and enable services with AI.
  • Create service roadmaps and maturity plans.
  • Maintain enterprise alignment and governance, and apply design standards consistently.

आवश्यकताएँ

  • Bachelor’s degree in business, engineering, IT, design, or a related field.
  • At least 12 years of experience in enterprise service design, digital transformation, customer experience, or process design.
  • Expertise in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models.
  • Demonstrated ability to lead cross-functional teams and influence senior stakeholders.
  • Experience advancing standardization, digitization, automation, and AI-enabled services.
  • Strong roadmapping, facilitation, stakeholder alignment, and executive communication skills.
  • Experience with ServiceNow, ITIL, Agile, or enterprise service management is preferred.
  • U.S. citizenship is required.
  • Ability to access authorized systems as required.

लाभ

  • Compensation, healthcare, wellness, retirement, and work-life benefits.
  • Parental leave, including paternal leave.
  • Flexible work schedules.
  • Achievement awards.
  • Educational assistance.
  • Backup care for children and adults.
  • Medical, dental, and vision insurance.
  • Life insurance.
  • Short-term disability coverage.
  • Long-term disability coverage.
  • 401(k) matching.
  • Flexible spending accounts.
  • Employee assistance program.
  • Employee Scholar Program.
  • Paid time off.
  • Paid holidays.
  • Annual short-term and/or long-term incentive compensation programs may be available.

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