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RTX
RTX
ConsultingLogisticsManufacturing
RTX is a global aerospace and defense company developing technologies for connected, sustainable flight and advanced defense systems. Its businesses include Collins Aerospace, Pratt & Whitney, and Raytheon, spanning aviation, propulsion, aerospace systems, and missile-defense solutions. The company works on initiatives such as upgrading the F135 Engine Core and emphasizes engineering innovation, corporate responsibility, sustainability, and diversity, equity, and inclusion across its workforce.
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Senior Service Design and Delivery Lead

Lead enterprise service design at RTX, shaping scalable digital services across aerospace and defense. Develop value streams, journeys, blueprints, workflows, and transformation roadmaps.

USUnited StatesKSKansas
$157,200 – $298,800 / year
RemoteFull-timeSeniorEnglish RequiredDesigner
ServiceNow

Description

  • Lead cross-functional teams in designing end-to-end enterprise services.
  • Guide the development of end-to-end value streams and future-state service designs.
  • Collaborate with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners.
  • Create service blueprints, customer journeys, workflows, and operating models.
  • Find opportunities to standardize, digitize, automate, and enable services with AI.
  • Create service roadmaps and maturity plans.
  • Maintain enterprise alignment and governance, and apply design standards consistently.

Requirements

  • Bachelor’s degree in business, engineering, IT, design, or a related field.
  • At least 12 years of experience in enterprise service design, digital transformation, customer experience, or process design.
  • Expertise in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models.
  • Demonstrated ability to lead cross-functional teams and influence senior stakeholders.
  • Experience advancing standardization, digitization, automation, and AI-enabled services.
  • Strong roadmapping, facilitation, stakeholder alignment, and executive communication skills.
  • Experience with ServiceNow, ITIL, Agile, or enterprise service management is preferred.
  • U.S. citizenship is required.
  • Ability to access authorized systems as required.

Benefits

  • Compensation, healthcare, wellness, retirement, and work-life benefits.
  • Parental leave, including paternal leave.
  • Flexible work schedules.
  • Achievement awards.
  • Educational assistance.
  • Backup care for children and adults.
  • Medical, dental, and vision insurance.
  • Life insurance.
  • Short-term disability coverage.
  • Long-term disability coverage.
  • 401(k) matching.
  • Flexible spending accounts.
  • Employee assistance program.
  • Employee Scholar Program.
  • Paid time off.
  • Paid holidays.
  • Annual short-term and/or long-term incentive compensation programs may be available.

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