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RTX
RTX
ConsultanțăIndustria prelucrătoareLogistică
RTX este o companie globală din domeniul aerospațial și al apărării, care dezvoltă tehnologii pentru zboruri conectate și sustenabile, precum și sisteme avansate de apărare. Companiile sale includ Collins Aerospace, Pratt & Whitney și Raytheon și acoperă domenii precum aviația, propulsia, sistemele aerospațiale și soluțiile de apărare antirachetă. Compania lucrează la inițiative precum modernizarea nucleului motorului F135 și pune accent pe inovarea inginerească, responsabilitatea corporativă, sustenabilitatea și diversitatea, echitatea și incluziunea în cadrul forței sale de muncă.
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Locurile de muncă ale companiei

Senior Service Design and Delivery Lead

Lead enterprise service design at RTX, shaping scalable digital services across aerospace and defense. Develop value streams, journeys, blueprints, workflows, and transformation roadmaps.

USStatele Unite ale AmericiiKSKansas
157.200 $ – 298.800 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăDesigner
ServiceNow

Descriere

  • Lead cross-functional teams in designing end-to-end enterprise services.
  • Guide the development of end-to-end value streams and future-state service designs.
  • Collaborate with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners.
  • Create service blueprints, customer journeys, workflows, and operating models.
  • Find opportunities to standardize, digitize, automate, and enable services with AI.
  • Create service roadmaps and maturity plans.
  • Maintain enterprise alignment and governance, and apply design standards consistently.

Cerințe

  • Bachelor’s degree in business, engineering, IT, design, or a related field.
  • At least 12 years of experience in enterprise service design, digital transformation, customer experience, or process design.
  • Expertise in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models.
  • Demonstrated ability to lead cross-functional teams and influence senior stakeholders.
  • Experience advancing standardization, digitization, automation, and AI-enabled services.
  • Strong roadmapping, facilitation, stakeholder alignment, and executive communication skills.
  • Experience with ServiceNow, ITIL, Agile, or enterprise service management is preferred.
  • U.S. citizenship is required.
  • Ability to access authorized systems as required.

Beneficii

  • Compensation, healthcare, wellness, retirement, and work-life benefits.
  • Parental leave, including paternal leave.
  • Flexible work schedules.
  • Achievement awards.
  • Educational assistance.
  • Backup care for children and adults.
  • Medical, dental, and vision insurance.
  • Life insurance.
  • Short-term disability coverage.
  • Long-term disability coverage.
  • 401(k) matching.
  • Flexible spending accounts.
  • Employee assistance program.
  • Employee Scholar Program.
  • Paid time off.
  • Paid holidays.
  • Annual short-term and/or long-term incentive compensation programs may be available.

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