Resolv Global
Resolv Global
Resolv Global — бизнеске клиенттерге қызмет көрсету, техникалық қолдау және бэк-офис операцияларын ауқымды түрде жүзеге асыруға көмектесетін BPO және кадрлық қызмет көрсету компаниясы. Оның көптілді командалары алты қызмет көрсету орталығы мен қашықтан жұмыс істейтін орындарда қызмет атқарып, 18-ден астам тілді қолдайды және гибридті, үйден жұмыс істеу және тәулік бойы қызмет көрсету үлгілерін ұсынады. Компания жұмыс күші саласындағы тәжірибесін технологиямен ұштастырып, Fortune 500 ұйымдарын қоса алғанда, корпоративтік клиенттерге халықаралық нарықтардағы тұтынушыларға қызмет көрсетуге көмектеседі.

Bilingual Healthcare Customer Service Representative – Mexico (Remote)

Remote bilingual customer service role supporting health plan members and representatives in Mexico with transportation-service questions. Responsibilities include inbound calls, accurate data entry, HIPAA compliance, and empathetic issue resolution.

Сипаттама

  • Take inbound calls from health plan members and representatives
  • Listen carefully to identify customer needs and respond professionally
  • Explain available transportation services and provide accurate assistance
  • Address customer questions and concerns with patience, empathy, and professionalism
  • Enter and maintain customer information accurately
  • Achieve defined performance and quality standards
  • Apply HIPAA and other compliance requirements when handling protected health information (PHI)
  • Refer transportation and customer service issues to the appropriate leadership team
  • Engage fully in required training and coaching
  • Complete all required compliance and training courses
  • Maintain professional conduct and appearance throughout training and coaching
  • Appear on camera during required training and meeting sessions
  • Deliver prompt, courteous support to health plan members and representatives within a healthcare customer service program

Талаптар

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Full bilingual proficiency in English and Spanish
  • Excellent spoken and written communication skills
  • Strong data-entry ability and close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Comfort handling difficult or emotional customer interactions
  • Professional, courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate experience using Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Approximately 80–100 Mbps download speed
  • Approximately 12–20 Mbps upload speed
  • Quiet, distraction-free workspace during scheduled hours
  • No conflicting responsibilities during scheduled working hours
  • Personal equipment must be provided
  • Windows 11 PC required; Mac is not supported
  • 16 GB of RAM
  • Dual monitors
  • Webcam and wired USB headset
  • i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Resume must be submitted in English
  • Completion of every hiring stage is required, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check
  • A cultural fit assessment may be required
  • HIPAA and compliance requirements for handling PHI must be followed
  • Required compliance and training courses must be completed

Артықшылықтар

  • Paid weekly in arrears
  • Fully remote work from home in Mexico

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