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Resolv Global
Resolv Global
51 – 200 Employees
B2BConsultingRecruitment
Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.
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Bilingual Healthcare Customer Service Representative – Mexico (Remote)

Remote bilingual customer service role supporting health plan members and representatives in Mexico with transportation-service questions. Responsibilities include inbound calls, accurate data entry, HIPAA compliance, and empathetic issue resolution.

MXMexico
$5 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredSpanish RequiredCustomer Support

Description

  • Take inbound calls from health plan members and representatives
  • Listen carefully to identify customer needs and respond professionally
  • Explain available transportation services and provide accurate assistance
  • Address customer questions and concerns with patience, empathy, and professionalism
  • Enter and maintain customer information accurately
  • Achieve defined performance and quality standards
  • Apply HIPAA and other compliance requirements when handling protected health information (PHI)
  • Refer transportation and customer service issues to the appropriate leadership team
  • Engage fully in required training and coaching
  • Complete all required compliance and training courses
  • Maintain professional conduct and appearance throughout training and coaching
  • Appear on camera during required training and meeting sessions
  • Deliver prompt, courteous support to health plan members and representatives within a healthcare customer service program

Requirements

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Full bilingual proficiency in English and Spanish
  • Excellent spoken and written communication skills
  • Strong data-entry ability and close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Comfort handling difficult or emotional customer interactions
  • Professional, courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate experience using Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Approximately 80–100 Mbps download speed
  • Approximately 12–20 Mbps upload speed
  • Quiet, distraction-free workspace during scheduled hours
  • No conflicting responsibilities during scheduled working hours
  • Personal equipment must be provided
  • Windows 11 PC required; Mac is not supported
  • 16 GB of RAM
  • Dual monitors
  • Webcam and wired USB headset
  • i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Resume must be submitted in English
  • Completion of every hiring stage is required, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check
  • A cultural fit assessment may be required
  • HIPAA and compliance requirements for handling PHI must be followed
  • Required compliance and training courses must be completed

Benefits

  • Paid weekly in arrears
  • Fully remote work from home in Mexico

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Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Employees
HealthcareHospitalityLogistics
ARArgentinaBOBoliviaBRBrazilCLChileCOColombiaCRCosta RicaCUCubaDODominican RepublicECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicoNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteFull-timeJuniorNo degree requiredEnglish RequiredSpanish RequiredTranslator

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Open