Resolv Global
Resolv Global
51 – 200 Angajați
B2BConsultanțăRecrutare
Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.

Bilingual Healthcare Customer Service Representative – Mexico (Remote)

Remote bilingual customer service role supporting health plan members and representatives in Mexico with transportation-service questions. Responsibilities include inbound calls, accurate data entry, HIPAA compliance, and empathetic issue resolution.

Descriere

  • Take inbound calls from health plan members and representatives
  • Listen carefully to identify customer needs and respond professionally
  • Explain available transportation services and provide accurate assistance
  • Address customer questions and concerns with patience, empathy, and professionalism
  • Enter and maintain customer information accurately
  • Achieve defined performance and quality standards
  • Apply HIPAA and other compliance requirements when handling protected health information (PHI)
  • Refer transportation and customer service issues to the appropriate leadership team
  • Engage fully in required training and coaching
  • Complete all required compliance and training courses
  • Maintain professional conduct and appearance throughout training and coaching
  • Appear on camera during required training and meeting sessions
  • Deliver prompt, courteous support to health plan members and representatives within a healthcare customer service program

Cerințe

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Full bilingual proficiency in English and Spanish
  • Excellent spoken and written communication skills
  • Strong data-entry ability and close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Comfort handling difficult or emotional customer interactions
  • Professional, courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate experience using Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Approximately 80–100 Mbps download speed
  • Approximately 12–20 Mbps upload speed
  • Quiet, distraction-free workspace during scheduled hours
  • No conflicting responsibilities during scheduled working hours
  • Personal equipment must be provided
  • Windows 11 PC required; Mac is not supported
  • 16 GB of RAM
  • Dual monitors
  • Webcam and wired USB headset
  • i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Resume must be submitted in English
  • Completion of every hiring stage is required, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check
  • A cultural fit assessment may be required
  • HIPAA and compliance requirements for handling PHI must be followed
  • Required compliance and training courses must be completed

Beneficii

  • Paid weekly in arrears
  • Fully remote work from home in Mexico

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