Resolv Global
Resolv Global
51 – 200 कर्मचारी
B2Bपरामर्शभर्ती
Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।

Bilingual Healthcare Customer Service Representative – Mexico (Remote)

Remote bilingual customer service role supporting health plan members and representatives in Mexico with transportation-service questions. Responsibilities include inbound calls, accurate data entry, HIPAA compliance, and empathetic issue resolution.

विवरण

  • Take inbound calls from health plan members and representatives
  • Listen carefully to identify customer needs and respond professionally
  • Explain available transportation services and provide accurate assistance
  • Address customer questions and concerns with patience, empathy, and professionalism
  • Enter and maintain customer information accurately
  • Achieve defined performance and quality standards
  • Apply HIPAA and other compliance requirements when handling protected health information (PHI)
  • Refer transportation and customer service issues to the appropriate leadership team
  • Engage fully in required training and coaching
  • Complete all required compliance and training courses
  • Maintain professional conduct and appearance throughout training and coaching
  • Appear on camera during required training and meeting sessions
  • Deliver prompt, courteous support to health plan members and representatives within a healthcare customer service program

आवश्यकताएँ

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Full bilingual proficiency in English and Spanish
  • Excellent spoken and written communication skills
  • Strong data-entry ability and close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Comfort handling difficult or emotional customer interactions
  • Professional, courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate experience using Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Approximately 80–100 Mbps download speed
  • Approximately 12–20 Mbps upload speed
  • Quiet, distraction-free workspace during scheduled hours
  • No conflicting responsibilities during scheduled working hours
  • Personal equipment must be provided
  • Windows 11 PC required; Mac is not supported
  • 16 GB of RAM
  • Dual monitors
  • Webcam and wired USB headset
  • i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Resume must be submitted in English
  • Completion of every hiring stage is required, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check
  • A cultural fit assessment may be required
  • HIPAA and compliance requirements for handling PHI must be followed
  • Required compliance and training courses must be completed

लाभ

  • Paid weekly in arrears
  • Fully remote work from home in Mexico

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