Cloud and Systems Integration Developer
Maxon
Build Azure infrastructure and enterprise integrations supporting Maxon’s creative software operations. Automate deployments, identity workflows, and system connections across the organization.
Open
Vanta is a SaaS company focused on compliance and security. Its trust management platform automates key workflows for achieving and maintaining standards such as SOC 2, ISO 27001, and GDPR, helping organizations manage security programs as they grow. The platform connects with more than 375 tools and supports processes including security questionnaire automation and vendor risk management. Vanta also helps service providers and auditors deliver more efficient compliance experiences, making it easier for businesses to demonstrate trust to customers and partners.
Technical Support Engineer – Vanta (Hybrid, Dublin)
Resolve complex customer issues for Vanta’s trust management platform. Handle Tier 3/4 escalations, cloud troubleshooting, and Premium Support from Dublin.
Description
- Support Vanta customers through email, screen sharing, and chat while meeting established SLAs
- Build deep expertise in Vanta’s capabilities, integrations, configurations, and messaging
- Take ownership of and resolve complex technical customer issues
- Work with Technical Support Specialists on difficult cases as the Support team’s final technical escalation point
- Own accountability for the end-to-end customer experience
- Communicate complex solutions clearly and document them for future reference
- Apply systematic troubleshooting and record cases in the Support CRM to identify trends
- Develop reproducible test cases and collaborate with Product and Engineering to improve the platform
- Verify and escalate bugs to Engineering while providing customers with ongoing updates
- Create and improve internal and customer-facing documentation, processes, and workflows
- Join daily troubleshooting sessions, weekly team meetings, and other team activities
- Act as the trusted technical contact for assigned Premium Support customers
- Provide high-touch, white-glove support while meeting enhanced SLA obligations
- Share expertise with the wider team through knowledge-sharing sessions
- Promote collaboration, transparency, and continuous improvement
Requirements
- At least four years of technical support experience in a SaaS or technology environment
- At least two years in a Tier 3 or Tier 4 technical support position
- Experience supporting Premium Support customers
- Based in Ireland and available for an 8 AM–5 PM Irish Standard Time schedule
- Availability for rotating on-call coverage, including weekends and holidays
- Willingness to work hybrid, with at least two days per week in the office
- Strong cloud troubleshooting experience across AWS, Azure, and GCP, including monitoring, load balancers, and tagging
- Hands-on experience with AWS, GCP, Azure, Windows, macOS, Linux, and cloud application architecture
- Solid knowledge of REST and/or GraphQL APIs and networking fundamentals
- Familiarity with relational SQL databases and document databases such as NoSQL and MongoDB
- Familiarity with IAM protocols including SAML, OAuth, and SCIM, plus identity providers such as Okta, Auth0, and O365
- Experience with Datadog or comparable log management platforms
- Proficiency in database troubleshooting and analysis of complex, multi-relational data obtained through APIs
- Excellent written and verbal communication skills, including the ability to make technical concepts accessible to non-technical audiences
- Demonstrated ability to produce clear, concise documentation and knowledge base content
- Comfort presenting technical subjects to varied audiences
- Strong empathy for customers and teammates
- Willingness to use AI responsibly to improve efficiency and impact
Benefits
- Competitive salary and equity package
- Medical, dental, and vision coverage fully paid for employees, including dependent coverage
- Sixteen weeks of paid parental leave for all new parents
- Health and wellness stipend
- Stipends for remote workspace, internet, and mobile phone use
- Commuter support, including a bike-to-work scheme and tax commuter ticket scheme
- Pension matching
- Twenty-five days of annual leave each year
- Eleven company-paid holidays
- Virtual team-building activities, lunch-and-learns, and other company-wide events
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