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TDCX
TDCX
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TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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TDCX Customer Service Specialist in Singapore (Onsite)

Support TDCX customers across multiple communication channels, resolve service issues, close cases, and help improve customer satisfaction.

SGSingaporeOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer Support

Description

  • Deliver high-quality customer support through all relevant communication channels.
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions.
  • Resolve inquiries on first contact when possible and coordinate follow-up with service partners and internal teams to close cases within service standards.
  • Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences.
  • Follow approved procedures while delivering services that support high customer satisfaction.
  • Build lasting customer relationships through attentive, proactive service.
  • Complete additional duties assigned by management and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

Requirements

  • A Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field.
  • Around two years of relevant experience is preferred; fresh graduates are encouraged to apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
  • Strong communication skills, including active listening, empathy, and effective phone etiquette covering pace, tone, voice quality, grammar, and articulation.
  • Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English communication, plus proficiency in the language of the supported market.

Benefits

  • Attractive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career growth.
  • Positive work culture that supports your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Global company recognized with hundreds of industry awards.

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