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TDCX Customer Service Specialist in Singapore (Onsite)
Support TDCX customers across multiple communication channels, resolve service issues, close cases, and help improve customer satisfaction.
विवरण
- Deliver high-quality customer support through all relevant communication channels.
- Assess customer needs, investigate existing issues, and provide clear, practical solutions.
- Resolve inquiries on first contact when possible and coordinate follow-up with service partners and internal teams to close cases within service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences.
- Follow approved procedures while delivering services that support high customer satisfaction.
- Build lasting customer relationships through attentive, proactive service.
- Complete additional duties assigned by management and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.
आवश्यकताएँ
- A Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field.
- Around two years of relevant experience is preferred; fresh graduates are encouraged to apply.
- Strong time-management skills and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
- Strong communication skills, including active listening, empathy, and effective phone etiquette covering pace, tone, voice quality, grammar, and articulation.
- Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
- Excellent spoken and written English communication, plus proficiency in the language of the supported market.
लाभ
- Attractive remuneration with additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Employee activities and recognition programs.
- Structured learning and development opportunities for career growth.
- Positive work culture that supports your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- Global company recognized with hundreds of industry awards.
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