TDCX
TDCX
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.

TDCX Customer Service Representative Singapore On-Site

Join TDCX as a Customer Service Representative in Singapore, supporting customers across multiple communication channels. Resolve issues, achieve first-contact resolution, and build lasting customer relationships.

Description

  • Deliver high-quality customer support through the relevant communication channels
  • Assess customer needs, investigate existing issues, and develop suitable solutions
  • Resolve confusion and work toward first-contact resolution
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Provide services in accordance with established procedures to maintain high customer satisfaction
  • Develop lasting customer relationships by proactively addressing customer needs
  • Complete other management-assigned duties within the employment category and contribute to the ongoing improvement of TDCX’s Quality Management System

Requirements

  • A Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field
  • Around two years of relevant work experience is preferred; fresh graduates are welcome to apply
  • Strong time-management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to tailor responses and actions
  • Strong communication, active listening, empathy, and professional phone etiquette
  • Comfort using computers and multiple systems, with the adaptability to learn new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

Benefits

  • Attractive compensation and a range of workplace perks
  • Comprehensive medical, insurance, and social security coverage
  • Modern, world-class workspaces
  • Employee activities and recognition programs
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on your future
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Expert coaching and mentoring
  • The opportunity to join a global company recognized for its achievements

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