Field Service Engineer, Asset Performance Management — Japan
Agilent Technologies
Install, maintain, and repair Agilent hardware, software, and network solutions. Provide on-site customer support and travel throughout Japan 100% of the time.
खोलें
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।
TDCX Customer Service Representative Singapore On-Site
Join TDCX as a Customer Service Representative in Singapore, supporting customers across multiple communication channels. Resolve issues, achieve first-contact resolution, and build lasting customer relationships.
विवरण
- Deliver high-quality customer support through the relevant communication channels
- Assess customer needs, investigate existing issues, and develop suitable solutions
- Resolve confusion and work toward first-contact resolution
- Coordinate with service partners and internal teams to close cases in line with service standards
- Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
- Provide services in accordance with established procedures to maintain high customer satisfaction
- Develop lasting customer relationships by proactively addressing customer needs
- Complete other management-assigned duties within the employment category and contribute to the ongoing improvement of TDCX’s Quality Management System
आवश्यकताएँ
- A Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field
- Around two years of relevant work experience is preferred; fresh graduates are welcome to apply
- Strong time-management skills and the drive to exceed expectations
- Ability to manage multiple tasks and use customer information to tailor responses and actions
- Strong communication, active listening, empathy, and professional phone etiquette
- Comfort using computers and multiple systems, with the adaptability to learn new tools
- Excellent spoken and written English, plus proficiency in the language of the supported market
लाभ
- Attractive compensation and a range of workplace perks
- Comprehensive medical, insurance, and social security coverage
- Modern, world-class workspaces
- Employee activities and recognition programs
- Structured learning and development opportunities for career progression
- Supportive workplace culture focused on your future
- Convenient location with direct public transport connections
- Flexible working arrangements
- Expert coaching and mentoring
- The opportunity to join a global company recognized for its achievements
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