Senior Embedded Software Engineer
Analog Devices
Develop real-time firmware for Analog Devices’ battery monitoring products, working with hardware, systems, verification, and applications teams.
Open
JAGGAER provides AI-enabled source-to-pay software that helps organizations manage procurement from sourcing and supplier collaboration through spend analysis, purchasing, and compliance. Its platform supports more informed, sustainable procurement decisions across sectors including education, healthcare, manufacturing, finance, and consulting, helping teams improve visibility, strengthen supplier relationships, and create value beyond reducing costs.
Support Account Manager – JAGGAER (Remote, North Carolina)
Own customer support relationships for JAGGAER’s SaaS procurement platform, helping resolve issues and strengthen service outcomes. Analyze cases, coordinate cross-functional responses, and guide customers toward effective support resources.
Description
- Serve as the primary support contact for assigned customers and build lasting working relationships
- Track support activity and emerging patterns, addressing risks before they escalate
- Review unresolved and aging cases with Support teams to keep resolutions moving
- Maintain visibility on customer concerns and follow through on agreed actions
- Investigate repeated issues with internal partners to limit recurrence and improve the customer experience
- Evaluate cases, usage data, and support activity in recurring reviews to uncover where customers may need further help
- Bring together Support, Development, Product Management, Professional Services, Customer Success, and other teams to resolve complex customer matters
- Contribute to root-cause investigations and monitor resulting corrective actions when needed
- Explain support procedures, available resources, and self-service pathways to customers
- Compile and present case trends, support metrics, and related findings in customer business reviews
- Work with Account Managers and Customer Success Managers to communicate and resolve customer priorities
- Spot ways to enhance customer engagement, support workflows, and satisfaction
- Expand technical and product expertise to provide more effective support to assigned customers
Requirements
- At least three years of experience in SaaS support, technical account management, enterprise software support, or a comparable customer-facing role
- Demonstrated troubleshooting and problem-solving ability
- Able to interpret customer issues, recognize patterns, and coordinate internal teams toward resolution
- Highly organized, with reliable follow-through across multiple customers and competing priorities
- Clear communicator with customers, technical specialists, and business stakeholders
- Comfortable using support data, case patterns, and customer feedback to find improvement opportunities
- Skilled at building constructive relationships with customers and colleagues
- Customer-focused and proactive in responding to emerging needs
- Bachelor’s degree or equivalent professional experience
- Background with procurement, supply chain, or enterprise SaaS products is preferred
- Additional language proficiency is advantageous
Benefits
- Medical, dental, and vision coverage
- Adoption assistance
- Wellness reimbursement programs
- Generous parental leave
- 401(k) matching
- Flexible work arrangements
- Unlimited vacation for exempt employees
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