JAGGAER
JAGGAER
JAGGAER tashkilotlarga manbalarni izlash va yetkazib beruvchilar bilan hamkorlikdan tortib xarajatlarni tahlil qilish, xaridlar va muvofiqlikni ta’minlashgacha bo‘lgan ta’minot jarayonlarini boshqarishda yordam beradigan sun’iy intellekt asosidagi source-to-pay dasturiy ta’minotini taqdim etadi. Uning platformasi ta’lim, sog‘liqni saqlash, ishlab chiqarish, moliya va konsalting kabi sohalarda yanada asoslangan va barqaror xarid qarorlarini qo‘llab-quvvatlaydi, jamoalarga ko‘rinuvchanlikni oshirish, yetkazib beruvchilar bilan munosabatlarni mustahkamlash va xarajatlarni kamaytirishdan tashqari qiymat yaratishga yordam beradi.

Support Account Manager – JAGGAER (Remote, North Carolina)

Own customer support relationships for JAGGAER’s SaaS procurement platform, helping resolve issues and strengthen service outcomes. Analyze cases, coordinate cross-functional responses, and guide customers toward effective support resources.

Tavsif

  • Serve as the primary support contact for assigned customers and build lasting working relationships
  • Track support activity and emerging patterns, addressing risks before they escalate
  • Review unresolved and aging cases with Support teams to keep resolutions moving
  • Maintain visibility on customer concerns and follow through on agreed actions
  • Investigate repeated issues with internal partners to limit recurrence and improve the customer experience
  • Evaluate cases, usage data, and support activity in recurring reviews to uncover where customers may need further help
  • Bring together Support, Development, Product Management, Professional Services, Customer Success, and other teams to resolve complex customer matters
  • Contribute to root-cause investigations and monitor resulting corrective actions when needed
  • Explain support procedures, available resources, and self-service pathways to customers
  • Compile and present case trends, support metrics, and related findings in customer business reviews
  • Work with Account Managers and Customer Success Managers to communicate and resolve customer priorities
  • Spot ways to enhance customer engagement, support workflows, and satisfaction
  • Expand technical and product expertise to provide more effective support to assigned customers

Talablar

  • At least three years of experience in SaaS support, technical account management, enterprise software support, or a comparable customer-facing role
  • Demonstrated troubleshooting and problem-solving ability
  • Able to interpret customer issues, recognize patterns, and coordinate internal teams toward resolution
  • Highly organized, with reliable follow-through across multiple customers and competing priorities
  • Clear communicator with customers, technical specialists, and business stakeholders
  • Comfortable using support data, case patterns, and customer feedback to find improvement opportunities
  • Skilled at building constructive relationships with customers and colleagues
  • Customer-focused and proactive in responding to emerging needs
  • Bachelor’s degree or equivalent professional experience
  • Background with procurement, supply chain, or enterprise SaaS products is preferred
  • Additional language proficiency is advantageous

Imtiyozlar

  • Medical, dental, and vision coverage
  • Adoption assistance
  • Wellness reimbursement programs
  • Generous parental leave
  • 401(k) matching
  • Flexible work arrangements
  • Unlimited vacation for exempt employees

O‘xshash ish o‘rinlari

Natus Medical Incorporated

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Support Natus Medical’s global financial reporting, close, revenue recognition, and audit work across multiple legal entities. Apply U.S. GAAP and international statutory accounting standards in a remote role based in the United States.

Ochish