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JAGGAER
JAGGAER
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăIndustria prelucrătoare
JAGGAER furnizează software pentru gestionarea proceselor de achiziții de la identificarea surselor până la plată, bazat pe inteligență artificială, care ajută organizațiile să gestioneze achizițiile de la selectarea surselor și colaborarea cu furnizorii până la analiza cheltuielilor, cumpărare și conformitate. Platforma sa sprijină decizii de achiziții mai bine fundamentate și mai sustenabile în sectoare precum educația, sănătatea, producția, finanțele și consultanța, ajutând echipele să îmbunătățească vizibilitatea, să consolideze relațiile cu furnizorii și să creeze valoare dincolo de reducerea costurilor.
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Locurile de muncă ale companiei

Support Account Manager – JAGGAER (Remote, North Carolina)

Own customer support relationships for JAGGAER’s SaaS procurement platform, helping resolve issues and strengthen service outcomes. Analyze cases, coordinate cross-functional responses, and guide customers toward effective support resources.

USStatele Unite ale AmericiiNCCarolina de NordRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de conturiVânzări

Descriere

  • Serve as the primary support contact for assigned customers and build lasting working relationships
  • Track support activity and emerging patterns, addressing risks before they escalate
  • Review unresolved and aging cases with Support teams to keep resolutions moving
  • Maintain visibility on customer concerns and follow through on agreed actions
  • Investigate repeated issues with internal partners to limit recurrence and improve the customer experience
  • Evaluate cases, usage data, and support activity in recurring reviews to uncover where customers may need further help
  • Bring together Support, Development, Product Management, Professional Services, Customer Success, and other teams to resolve complex customer matters
  • Contribute to root-cause investigations and monitor resulting corrective actions when needed
  • Explain support procedures, available resources, and self-service pathways to customers
  • Compile and present case trends, support metrics, and related findings in customer business reviews
  • Work with Account Managers and Customer Success Managers to communicate and resolve customer priorities
  • Spot ways to enhance customer engagement, support workflows, and satisfaction
  • Expand technical and product expertise to provide more effective support to assigned customers

Cerințe

  • At least three years of experience in SaaS support, technical account management, enterprise software support, or a comparable customer-facing role
  • Demonstrated troubleshooting and problem-solving ability
  • Able to interpret customer issues, recognize patterns, and coordinate internal teams toward resolution
  • Highly organized, with reliable follow-through across multiple customers and competing priorities
  • Clear communicator with customers, technical specialists, and business stakeholders
  • Comfortable using support data, case patterns, and customer feedback to find improvement opportunities
  • Skilled at building constructive relationships with customers and colleagues
  • Customer-focused and proactive in responding to emerging needs
  • Bachelor’s degree or equivalent professional experience
  • Background with procurement, supply chain, or enterprise SaaS products is preferred
  • Additional language proficiency is advantageous

Beneficii

  • Medical, dental, and vision coverage
  • Adoption assistance
  • Wellness reimbursement programs
  • Generous parental leave
  • 401(k) matching
  • Flexible work arrangements
  • Unlimited vacation for exempt employees

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