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Boldr
Boldr
501 – 1,000 Employees
ConsultingLogisticsMarketing
Boldr is a global managed outsourcing and employment services company that helps businesses build and operate distributed teams. As a certified B Corporation, it focuses on ethical outsourcing and develops customer experience, engineering, data, and technical teams as extensions of its clients’ brands. Boldr primarily supports companies in eCommerce and SaaS, providing global recruiting, onboarding, and performance management for more than 100 client partners. Its approach connects operational support with social sustainability, aiming to create lasting value for clients, team members, and the communities where it operates.
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Senior Customer Advocate – Project-Based, South Africa Remote

Provide empathetic customer support by handling inquiries, complaints, troubleshooting, and escalations for Boldr. This project-based remote role supports client satisfaction and continuous service improvement.

ZASouth AfricaRemoteContractSeniorEnglish RequiredCustomer AdvocateCustomer Success
Cloud

Description

  • Respond to customers with accurate, complete information delivered empathetically and professionally
  • Lead customer consultations, troubleshooting, investigations, and escalation handling
  • Document, prioritize, monitor, and resolve customer issues through completion
  • Escalate concerns promptly and appropriately to meet internal and client expectations
  • Recommend improvements that strengthen customer support processes
  • Deliver high-quality service focused on customer satisfaction
  • Coordinate with external partners to maintain current product and service knowledge
  • Work across internal and external teams to resolve customer needs promptly and professionally

Requirements

  • Bring curiosity, authenticity, and a genuine interest in understanding customer needs
  • Use analytical and critical-thinking skills with careful attention to detail
  • Show a strong commitment to client satisfaction
  • Be available during US business hours, with flexibility to support operational requirements
  • Hold a bachelor’s degree in any discipline
  • Have 2–3 years of customer service experience through email, phone, or chat support
  • Demonstrate prior experience in customer service
  • Have basic familiarity with cloud applications, including Google Drive, Google Sheets, Google Docs, and Microsoft Office
  • Communicate clearly in writing and speech, with strong reading comprehension
  • Handle phone-based customer interactions confidently and effectively
  • Explain complex concepts clearly to customers verbally and in writing
  • Experience with CRM platforms is an advantage
  • Learn and navigate unfamiliar technologies, systems, and applications quickly
  • Receive feedback constructively and remain open to improvement
  • Have an intermediate understanding of core Customer Experience practices
  • Demonstrate customer focus and adaptability when working with different personality types

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