Boldr
Boldr
Boldr एक वैश्विक प्रबंधित आउटसोर्सिंग और रोजगार सेवाओं की कंपनी है, जो व्यवसायों को वितरित टीम बनाने और संचालित करने में सहायता करती है। प्रमाणित B कॉरपोरेशन के रूप में, यह नैतिक आउटसोर्सिंग पर ध्यान देती है और ग्राहक अनुभव, इंजीनियरिंग, डेटा तथा तकनीकी टीमों का विकास अपने ग्राहकों के ब्रांड के विस्तार के रूप में करती है। Boldr मुख्य रूप से ईकॉमर्स और SaaS कंपनियों को सेवाएँ देती है तथा 100 से अधिक ग्राहक साझेदारों के लिए वैश्विक भर्ती, ऑनबोर्डिंग और प्रदर्शन प्रबंधन प्रदान करती है। इसका दृष्टिकोण परिचालन सहायता को सामाजिक स्थिरता से जोड़ता है और इसका उद्देश्य ग्राहकों, टीम सदस्यों तथा उन समुदायों के लिए दीर्घकालिक मूल्य बनाना है जहाँ यह काम करती है।

Senior Customer Advocate – Project-Based, South Africa Remote

Provide empathetic customer support by handling inquiries, complaints, troubleshooting, and escalations for Boldr. This project-based remote role supports client satisfaction and continuous service improvement.

विवरण

  • Respond to customers with accurate, complete information delivered empathetically and professionally
  • Lead customer consultations, troubleshooting, investigations, and escalation handling
  • Document, prioritize, monitor, and resolve customer issues through completion
  • Escalate concerns promptly and appropriately to meet internal and client expectations
  • Recommend improvements that strengthen customer support processes
  • Deliver high-quality service focused on customer satisfaction
  • Coordinate with external partners to maintain current product and service knowledge
  • Work across internal and external teams to resolve customer needs promptly and professionally

आवश्यकताएँ

  • Bring curiosity, authenticity, and a genuine interest in understanding customer needs
  • Use analytical and critical-thinking skills with careful attention to detail
  • Show a strong commitment to client satisfaction
  • Be available during US business hours, with flexibility to support operational requirements
  • Hold a bachelor’s degree in any discipline
  • Have 2–3 years of customer service experience through email, phone, or chat support
  • Demonstrate prior experience in customer service
  • Have basic familiarity with cloud applications, including Google Drive, Google Sheets, Google Docs, and Microsoft Office
  • Communicate clearly in writing and speech, with strong reading comprehension
  • Handle phone-based customer interactions confidently and effectively
  • Explain complex concepts clearly to customers verbally and in writing
  • Experience with CRM platforms is an advantage
  • Learn and navigate unfamiliar technologies, systems, and applications quickly
  • Receive feedback constructively and remain open to improvement
  • Have an intermediate understanding of core Customer Experience practices
  • Demonstrate customer focus and adaptability when working with different personality types

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