Boldr
Boldr
501 – 1 000 Қызметкерлер
КонсалтингЛогистикаМаркетинг
Boldr — бизнеске таратылған командаларды құруға және басқаруға көмектесетін, аутсорсинг пен жұмыспен қамту қызметтерін ұсынатын жаһандық компания. Сертификатталған B корпорациясы ретінде ол этикалық аутсорсингке мән береді және клиенттер брендтерінің жалғасы ретінде клиенттік тәжірибе, инженерия, деректер және техникалық командаларды дамытады. Boldr негізінен электрондық коммерция және SaaS салаларындағы компанияларға қолдау көрсетіп, 100-ден астам клиент серіктесі үшін жаһандық рекрутинг, жұмысқа бейімдеу және нәтижелілікті басқару қызметтерін ұсынады. Оның тәсілі операциялық қолдауды әлеуметтік тұрақтылықпен ұштастырып, клиенттер, команда мүшелері және өзі жұмыс істейтін қауымдастықтар үшін ұзақ мерзімді құндылық қалыптастыруға бағытталған.

Senior Customer Advocate – Project-Based, South Africa Remote

Provide empathetic customer support by handling inquiries, complaints, troubleshooting, and escalations for Boldr. This project-based remote role supports client satisfaction and continuous service improvement.

Сипаттама

  • Respond to customers with accurate, complete information delivered empathetically and professionally
  • Lead customer consultations, troubleshooting, investigations, and escalation handling
  • Document, prioritize, monitor, and resolve customer issues through completion
  • Escalate concerns promptly and appropriately to meet internal and client expectations
  • Recommend improvements that strengthen customer support processes
  • Deliver high-quality service focused on customer satisfaction
  • Coordinate with external partners to maintain current product and service knowledge
  • Work across internal and external teams to resolve customer needs promptly and professionally

Талаптар

  • Bring curiosity, authenticity, and a genuine interest in understanding customer needs
  • Use analytical and critical-thinking skills with careful attention to detail
  • Show a strong commitment to client satisfaction
  • Be available during US business hours, with flexibility to support operational requirements
  • Hold a bachelor’s degree in any discipline
  • Have 2–3 years of customer service experience through email, phone, or chat support
  • Demonstrate prior experience in customer service
  • Have basic familiarity with cloud applications, including Google Drive, Google Sheets, Google Docs, and Microsoft Office
  • Communicate clearly in writing and speech, with strong reading comprehension
  • Handle phone-based customer interactions confidently and effectively
  • Explain complex concepts clearly to customers verbally and in writing
  • Experience with CRM platforms is an advantage
  • Learn and navigate unfamiliar technologies, systems, and applications quickly
  • Receive feedback constructively and remain open to improvement
  • Have an intermediate understanding of core Customer Experience practices
  • Demonstrate customer focus and adaptability when working with different personality types

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