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Boldr
Boldr
501 – 1.000 Angajați
ConsultanțăLogisticăMarketing
Boldr este o companie globală de servicii de externalizare gestionată și servicii de ocupare a forței de muncă, care ajută companiile să creeze și să coordoneze echipe distribuite. În calitate de companie certificată B Corporation, se concentrează pe externalizarea etică și dezvoltă echipe de experiență a clienților, inginerie, date și tehnologie ca extensii ale brandurilor clienților săi. Boldr sprijină în principal companii din comerțul electronic și din domeniul software ca serviciu, oferind recrutare globală, integrarea noilor angajați și managementul performanței pentru peste 100 de parteneri clienți. Abordarea sa conectează sprijinul operațional cu sustenabilitatea socială, urmărind să creeze valoare durabilă pentru clienți, membrii echipelor și comunitățile în care își desfășoară activitatea.
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Locurile de muncă ale companiei

Senior Customer Advocate – Project-Based, South Africa Remote

Provide empathetic customer support by handling inquiries, complaints, troubleshooting, and escalations for Boldr. This project-based remote role supports client satisfaction and continuous service improvement.

ZAAfrica de SudRemoteContractSeniorLimbă Obligatorie: englezăAvocatul clientuluiSuccesul clienților
Cloud

Descriere

  • Respond to customers with accurate, complete information delivered empathetically and professionally
  • Lead customer consultations, troubleshooting, investigations, and escalation handling
  • Document, prioritize, monitor, and resolve customer issues through completion
  • Escalate concerns promptly and appropriately to meet internal and client expectations
  • Recommend improvements that strengthen customer support processes
  • Deliver high-quality service focused on customer satisfaction
  • Coordinate with external partners to maintain current product and service knowledge
  • Work across internal and external teams to resolve customer needs promptly and professionally

Cerințe

  • Bring curiosity, authenticity, and a genuine interest in understanding customer needs
  • Use analytical and critical-thinking skills with careful attention to detail
  • Show a strong commitment to client satisfaction
  • Be available during US business hours, with flexibility to support operational requirements
  • Hold a bachelor’s degree in any discipline
  • Have 2–3 years of customer service experience through email, phone, or chat support
  • Demonstrate prior experience in customer service
  • Have basic familiarity with cloud applications, including Google Drive, Google Sheets, Google Docs, and Microsoft Office
  • Communicate clearly in writing and speech, with strong reading comprehension
  • Handle phone-based customer interactions confidently and effectively
  • Explain complex concepts clearly to customers verbally and in writing
  • Experience with CRM platforms is an advantage
  • Learn and navigate unfamiliar technologies, systems, and applications quickly
  • Receive feedback constructively and remain open to improvement
  • Have an intermediate understanding of core Customer Experience practices
  • Demonstrate customer focus and adaptability when working with different personality types

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