Remote Marketing Intern (University Student)
PRIME AGENCY M&M
Support social media, branding and event campaigns at Berlin boutique agency PRIME AGENCY M&M while gaining practical experience alongside university studies.
Open
Boldr is a global managed outsourcing and employment services company that helps businesses build and operate distributed teams. As a certified B Corporation, it focuses on ethical outsourcing and develops customer experience, engineering, data, and technical teams as extensions of its clients’ brands. Boldr primarily supports companies in eCommerce and SaaS, providing global recruiting, onboarding, and performance management for more than 100 client partners. Its approach connects operational support with social sustainability, aiming to create lasting value for clients, team members, and the communities where it operates.
Senior Customer Advocate – Canada Remote
Join Boldr as a Senior Customer Advocate supporting a global travel and adventure booking platform. Help customers and local hosts resolve questions, convert inquiries into bookings, and receive thoughtful, high-quality service.
Description
- Act as the primary contact for prospective and existing customers through phone, live chat, social media, and email
- Respond to adventure-related questions and guide customers toward smooth, hassle-free bookings
- Turn customer inquiries into bookings while addressing pre-departure concerns
- Manage pre-booking and post-booking questions with empathy, accuracy, and professionalism
- Coordinate with local hosts worldwide on existing bookings to maintain a clear, friendly, and positive experience
- Respond to customers within 24 hours and manage inquiries according to established SLAs
- Identify and resolve booking obstacles and platform-related issues
- Write clear, accurate, and considerate responses to customer and host inquiries
- Manage multiple tasks and issues concurrently while maintaining control and focus
- Record, organize, prioritize, and escalate issues when appropriate
- Provide customer insights that help the team improve the user experience
- Keep product and service knowledge current
- Deliver consistently excellent service, strengthen customer satisfaction, and support strong feedback results
Requirements
- Bring 2–3+ years of customer service or support experience in hospitality, travel, adventure tourism, or another service-focused setting across email, phone, chat, or live support
- Have experience with travel, hospitality, adventure tourism, outdoor retail, or lifestyle brands, preferably involving small-group travel
- Understand the needs, logistics, and guest expectations associated with supporting or coordinating small-group travel
- Have worked in a sales-oriented or conversion-focused support role, ideally in a fast-paced or high-volume environment
- Demonstrate success against sales KPIs, conversion measures, or booking targets
- Communicate exceptionally well in writing and conversation, adapting tone and style for different customers
- Manage competing demands effectively while maintaining close attention to detail
- Have basic proficiency with cloud-based applications such as Google Workspace and Microsoft Office
- Apply strong problem-solving skills to deliver solutions within established processes
- Stay composed and positive when priorities shift or unexpected tasks arise
- Have remote-work experience and familiarity with chat platforms, calling systems, or CRMs; HubSpot or Intercom experience is a plus
- Show genuine enthusiasm for travel and the outdoors
- Build customer trust and rapport through clear, confident communication
- Be highly organized, adaptable, and comfortable handling multiple priorities at once
- Approach customer interactions with empathy and a service-first mindset
- Work independently with initiative in a fast-moving environment
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