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Boldr
Boldr
501 – 1.000 Angajați
ConsultanțăLogisticăMarketing
Boldr este o companie globală de servicii de externalizare gestionată și servicii de ocupare a forței de muncă, care ajută companiile să creeze și să coordoneze echipe distribuite. În calitate de companie certificată B Corporation, se concentrează pe externalizarea etică și dezvoltă echipe de experiență a clienților, inginerie, date și tehnologie ca extensii ale brandurilor clienților săi. Boldr sprijină în principal companii din comerțul electronic și din domeniul software ca serviciu, oferind recrutare globală, integrarea noilor angajați și managementul performanței pentru peste 100 de parteneri clienți. Abordarea sa conectează sprijinul operațional cu sustenabilitatea socială, urmărind să creeze valoare durabilă pentru clienți, membrii echipelor și comunitățile în care își desfășoară activitatea.
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Locurile de muncă ale companiei

Senior Customer Advocate – Canada Remote

Join Boldr as a Senior Customer Advocate supporting a global travel and adventure booking platform. Help customers and local hosts resolve questions, convert inquiries into bookings, and receive thoughtful, high-quality service.

CACanada
3.200 $ – 4.000 $ / lună
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăAvocatul clientuluiSuccesul clienților
Cloud

Descriere

  • Act as the primary contact for prospective and existing customers through phone, live chat, social media, and email
  • Respond to adventure-related questions and guide customers toward smooth, hassle-free bookings
  • Turn customer inquiries into bookings while addressing pre-departure concerns
  • Manage pre-booking and post-booking questions with empathy, accuracy, and professionalism
  • Coordinate with local hosts worldwide on existing bookings to maintain a clear, friendly, and positive experience
  • Respond to customers within 24 hours and manage inquiries according to established SLAs
  • Identify and resolve booking obstacles and platform-related issues
  • Write clear, accurate, and considerate responses to customer and host inquiries
  • Manage multiple tasks and issues concurrently while maintaining control and focus
  • Record, organize, prioritize, and escalate issues when appropriate
  • Provide customer insights that help the team improve the user experience
  • Keep product and service knowledge current
  • Deliver consistently excellent service, strengthen customer satisfaction, and support strong feedback results

Cerințe

  • Bring 2–3+ years of customer service or support experience in hospitality, travel, adventure tourism, or another service-focused setting across email, phone, chat, or live support
  • Have experience with travel, hospitality, adventure tourism, outdoor retail, or lifestyle brands, preferably involving small-group travel
  • Understand the needs, logistics, and guest expectations associated with supporting or coordinating small-group travel
  • Have worked in a sales-oriented or conversion-focused support role, ideally in a fast-paced or high-volume environment
  • Demonstrate success against sales KPIs, conversion measures, or booking targets
  • Communicate exceptionally well in writing and conversation, adapting tone and style for different customers
  • Manage competing demands effectively while maintaining close attention to detail
  • Have basic proficiency with cloud-based applications such as Google Workspace and Microsoft Office
  • Apply strong problem-solving skills to deliver solutions within established processes
  • Stay composed and positive when priorities shift or unexpected tasks arise
  • Have remote-work experience and familiarity with chat platforms, calling systems, or CRMs; HubSpot or Intercom experience is a plus
  • Show genuine enthusiasm for travel and the outdoors
  • Build customer trust and rapport through clear, confident communication
  • Be highly organized, adaptable, and comfortable handling multiple priorities at once
  • Approach customer interactions with empathy and a service-first mindset
  • Work independently with initiative in a fast-moving environment

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