Harte Hanks
Harte Hanks
1,001 – 5,000 Employees
ConsultingHealthcareLogistics
Harte Hanks is a global customer experience and marketing services company supporting organizations across healthcare, logistics, consulting, consumer packaged goods, e-commerce, financial services, and technology. Its services span data cleansing, enrichment and acquisition; account-based, content, search, paid social and B2C email marketing; outsourced sales and inside-sales optimization; customer care outsourcing; help center technology; and fulfillment and logistics. Harte Hanks combines data-driven processes with technology-enabled operations to support customer journeys from acquisition through service and retention.

Remote Semiconductor Support Technician

Provide remote technical support for semiconductor devices by phone and email, resolving customer issues across multimedia, power, connectivity, and sensing technologies.

Description

  • Deliver phone and email support for semiconductor products
  • Apply support tools and technical knowledge to resolve customer problems remotely
  • Assess customer inquiries and escalate cases when additional expertise is required
  • Review outstanding customer issues each day and communicate updates on escalated cases
  • Guide customers through product use, support websites, and online forums
  • Work collaboratively with teams across the organization to achieve shared objectives
  • Build effective working relationships with client leaders, colleagues, customer contacts, engineers, distributors, business owners, and VARs

Requirements

  • Associate of Applied Science degree in Electronics
  • Thorough knowledge of semiconductor device functionality and the ability to interpret schematics and datasheets, including multimedia, power, connectivity, and sensing technologies
  • Strong analytical capability for evaluating and interpreting technical inquiries
  • Effective spoken and written communication skills for working with internal and external audiences at all levels
  • Ability to explain product service matters to varied audiences through email, reports, and verbal communication
  • Ability to interpret, simplify, and clearly explain technical product information
  • Capacity to manage multiple tasks and prioritize work requirements
  • Strong organization and time-management abilities
  • Comparable professional experience or relevant training
  • At least two years of technical customer service experience, preferably involving semiconductor devices and the semiconductor industry
  • Experience in a customer support call center is advantageous
  • Detail-focused and process-oriented approach
  • Fully remote work in select states

Benefits

  • Medical, dental, and vision coverage through group health and wellness plans
  • Health Savings Account (HSA)
  • Educational assistance
  • Voluntary critical illness, accident, and hospitalization plans
  • 401(k) with company matching and Roth contribution options
  • Immediate vesting
  • Pet insurance
  • Complimentary legal services
  • Employee discount programs

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