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Roadie is a crowdsourced delivery platform focused on local, same-day delivery across the United States. Since joining UPS in 2021, the company has supported last-mile logistics for sectors including retail, e-commerce, healthcare, food and beverage, construction, airlines, and grocery. Its delivery network handles varied needs such as bulky-item transport, returns, and airline luggage, while platform features including real-time tracking, continuous availability, and API integration help businesses coordinate deliveries more efficiently.
Remote CX Content Specialist at Roadie
Roadie is hiring a remote CX Content Specialist to create accurate, searchable content and knowledge resources for its logistics and delivery platform. The role supports customer experience teams through Salesforce content, guides, macros, and internal communications.
Description
- Develop and refine customer experience content that follows Roadie’s voice and style
- Review internal and external Salesforce materials to verify accuracy and relevance
- Use user behavior insights to close content gaps alongside the CX Enablement team
- Turn process maps and workflows into practical guides for CX team members
- Collaborate with Product and Marketing on launches, enhancements, campaigns, and resource updates
- Secure Legal approval for content intended for external audiences
- Sort and prioritize content requests according to scope, urgency, and deadlines
- Deliver assigned work against KPIs established by the Content & Instructional Design Manager
- Create and maintain macros for the CX team
- Coordinate internal communications across relevant channels
- Improve knowledge-base search using Salesforce functionality
- Report help center performance, content programs, and knowledge-improvement opportunities to CX Enablement leadership
Requirements
- Bachelor’s degree in English, Communication, Technical Writing, or a related discipline
- At least two years of experience in technical writing or content development
- Experience working with content management systems and knowledge bases; Salesforce experience is strongly preferred
- Ability to learn technical subject matter quickly and present relevant information in an engaging way
- Persistent, patient approach to solving problems
- Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences
- Ability to create clear, searchable, accessible content for varied audiences
- Self-directed approach with the ability to work independently
- Applicants must be authorized to work for any U.S. employer; this position does not offer visa sponsorship
Benefits
- Competitive total rewards package
- Health insurance fully paid by the company for the employee
- 401(k) plan with company matching
- Tuition and student loan repayment assistance
- Remote-first work environment
- Unlimited paid time off
- Inclusive family leave policy for all new parents
- Paid Wellness Days in addition to company holidays
- Monthly work-from-home stipend
- Paid sabbatical leave
- Technology provided to support successful job performance
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