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Roadie
Roadie
51 – 200 Angajați
Sponsor pentru viza H1BAlimente și băuturiAsistență medicalăConstrucții
Roadie este o platformă de livrare bazată pe crowdsourcing, axată pe livrări locale în aceeași zi în toate Statele Unite. De la integrarea în UPS în 2021, compania a sprijinit logistica pe ultimul kilometru pentru sectoare precum comerțul cu amănuntul, comerțul electronic, serviciile medicale, industria alimentară și a băuturilor, construcțiile, companiile aeriene și comerțul cu produse alimentare. Rețeaua sa de livrare răspunde unor nevoi variate, inclusiv transportul articolelor voluminoase, retururile și bagajele pasagerilor aerieni, iar funcțiile platformei, precum urmărirea în timp real, disponibilitatea continuă și integrarea prin API, ajută companiile să coordoneze livrările mai eficient.
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Remote CX Content Specialist at Roadie

Roadie is hiring a remote CX Content Specialist to create accurate, searchable content and knowledge resources for its logistics and delivery platform. The role supports customer experience teams through Salesforce content, guides, macros, and internal communications.

USStatele Unite ale AmericiiRemoteNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăManager de marketing de conținut

Descriere

  • Develop and refine customer experience content that follows Roadie’s voice and style
  • Review internal and external Salesforce materials to verify accuracy and relevance
  • Use user behavior insights to close content gaps alongside the CX Enablement team
  • Turn process maps and workflows into practical guides for CX team members
  • Collaborate with Product and Marketing on launches, enhancements, campaigns, and resource updates
  • Secure Legal approval for content intended for external audiences
  • Sort and prioritize content requests according to scope, urgency, and deadlines
  • Deliver assigned work against KPIs established by the Content & Instructional Design Manager
  • Create and maintain macros for the CX team
  • Coordinate internal communications across relevant channels
  • Improve knowledge-base search using Salesforce functionality
  • Report help center performance, content programs, and knowledge-improvement opportunities to CX Enablement leadership

Cerințe

  • Bachelor’s degree in English, Communication, Technical Writing, or a related discipline
  • At least two years of experience in technical writing or content development
  • Experience working with content management systems and knowledge bases; Salesforce experience is strongly preferred
  • Ability to learn technical subject matter quickly and present relevant information in an engaging way
  • Persistent, patient approach to solving problems
  • Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences
  • Ability to create clear, searchable, accessible content for varied audiences
  • Self-directed approach with the ability to work independently
  • Applicants must be authorized to work for any U.S. employer; this position does not offer visa sponsorship

Beneficii

  • Competitive total rewards package
  • Health insurance fully paid by the company for the employee
  • 401(k) plan with company matching
  • Tuition and student loan repayment assistance
  • Remote-first work environment
  • Unlimited paid time off
  • Inclusive family leave policy for all new parents
  • Paid Wellness Days in addition to company holidays
  • Monthly work-from-home stipend
  • Paid sabbatical leave
  • Technology provided to support successful job performance

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