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Buddle
Buddle
11 – 50 Employees
B2BConsultingRecruitment
Buddle is a B2B staffing and outsourcing company that helps businesses build and manage remote teams of experienced professionals in the Philippines. Its services cover candidate sourcing, hiring, onboarding, payroll, benefits and local compliance, with support for functions including property management, e-commerce, accounting and finance, customer experience, administration and sales. Buddle works as a managed HR partner for companies seeking scalable, culturally aligned teams and career-focused remote talent.
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Remote Car Rental Customer Service and Reservations Coordinator

Provide remote customer service and reservations support for a car rental client, handling enquiries, quotes, and bookings. Manage phone, email, and reservation systems while supporting Australian operations from the Philippines.

PHPhilippines
₱50,000 / month
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Handle customer enquiries promptly and professionally through email, phone, and Checkit
  • Explain the client's car rental services clearly and helpfully
  • Support customers with rental quotes, availability checks, and general questions
  • Lead customers through the booking process and turn enquiries into confirmed reservations
  • Suggest suitable additional rental products and services according to customer needs
  • Monitor after-hours enquiries and respond quickly to urgent issues
  • Coordinate follow-up of non-urgent enquiries with the onshore team when needed
  • Use Rental Car Manager and Checkit to manage enquiries, update details, and keep booking and customer records accurate
  • Follow up outstanding quotes and enquiries to help retain potential bookings
  • Work with the onshore team to escalate issues and ensure effective handovers
  • Identify and recommend improvements to existing processes
  • Support team activities and complete other related responsibilities as assigned
  • Provide additional administrative and customer support for the client's other automotive businesses when required

Requirements

  • Prior experience in customer service, sales support, reservations, bookings, or a comparable customer-facing position
  • Excellent spoken and written English communication skills
  • Comfort speaking with customers by phone, using clear spoken English to build rapport and guide discussions toward a booking
  • Strong customer service capabilities
  • Willingness and ability to manage sales conversations and recommend additional products or services
  • Commercial awareness with the ability to balance service quality and booking conversion
  • Highly responsive and able to prioritise enquiries, especially time-sensitive requests
  • Excellent organisation and time-management skills
  • Careful attention to detail when managing customer and booking information
  • Ability to work independently in a remote setting and take ownership of responsibilities
  • Comfort using computer systems and learning new software and processes quickly
  • Background in car rental, travel, tourism, hospitality, reservations, or another service industry is advantageous
  • Experience with Rental Car Manager, Checkit, or comparable booking and reservation software is highly valued

Benefits

  • Health insurance
  • Internet allowance
  • KPI incentive program
  • Fortnightly virtual happy hour
  • Annual group offsites

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