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OpenPayd
OpenPayd
51 – 200 Employees
Skilled Worker Visa SponsorAPIFintechSaaS
OpenPayd builds Banking-as-a-Service and embedded finance infrastructure for businesses that need to move, hold, and manage money through their own digital products. Its API-based platform supports global payments, virtual IBANs, multi-currency accounts, and automated foreign exchange, helping fintechs, marketplaces, payroll providers, and other platforms connect financial capabilities to their workflows. The company’s products also support international payment operations and treasury management, making OpenPayd relevant to teams developing or scaling software-led financial services.
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Relationship Manager – OpenPayd, London Hybrid

Manage client relationships, escalations and growth opportunities for OpenPayd’s banking and payments infrastructure platform. Support enterprise customers by coordinating account planning, issue resolution and ongoing operational improvements.

GBUnited KingdomHybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredAccount ManagerSales

Description

  • Manage an assigned client portfolio to strengthen satisfaction, retention and long-term relationships.
  • Develop trusted connections with key stakeholders and understand their strategic and operational priorities.
  • Serve as the primary contact for complex enquiries, escalations and strategic account matters.
  • Identify suitable cross-sell and upsell opportunities that improve client outcomes and grow account value.
  • Lead account-planning discussions with clients and internal teams, documenting needs and agreeing next steps.
  • Coordinate Operations and other OpenPayd teams to resolve issues and provide a consistent end-to-end client experience.
  • Monitor client communication channels and deliver proactive, timely support.
  • Provide best-practice guidance to improve client operations and initiatives, then track the resulting outcomes.
  • Keep CRM records and Salesforce reporting accurate while supporting continuous-improvement work across Customer Success.

Requirements

  • Two to three years of customer-facing experience in customer success, account management or sales within FX, banking, cross-border payments, fintech or a related field; crypto or digital-assets experience is desirable.
  • Experience supporting customers from varied backgrounds and developing effective stakeholder relationships.
  • General knowledge of FX, bank transfers, fintech and PSD2, with an interest in payments and financial infrastructure.
  • Basic knowledge of APIs and confidence discussing customer requirements with internal teams.
  • Proficiency with CRM platforms, preferably Salesforce, including reporting and accurate client management.
  • Comfort using Microsoft Office and workplace communication or project tools such as Slack, Trello or HubSpot.
  • Ability to lead projects, improve operational efficiency and recommend practical solutions.
  • Excellent communication skills, including confidence handling difficult conversations and influencing C-level stakeholders.
  • A proactive, self-directed approach and willingness to provide support beyond baseline expectations.

Benefits

  • £3,000 personal training budget
  • Cycle to Work scheme
  • Up to £80 towards a gym membership
  • Corporate discounts through PerkBox
  • Travel loan
  • Company pension plan
  • Health, dental and life insurance
  • Wednesday office breakfasts, office fruit, a full bar and regular team socials
  • 25 days of annual leave plus bank holidays, an additional birthday day off and social volunteering leave

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