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Relationship Manager – OpenPayd, London Hybrid
Manage client relationships, escalations and growth opportunities for OpenPayd’s banking and payments infrastructure platform. Support enterprise customers by coordinating account planning, issue resolution and ongoing operational improvements.
विवरण
- Manage an assigned client portfolio to strengthen satisfaction, retention and long-term relationships.
- Develop trusted connections with key stakeholders and understand their strategic and operational priorities.
- Serve as the primary contact for complex enquiries, escalations and strategic account matters.
- Identify suitable cross-sell and upsell opportunities that improve client outcomes and grow account value.
- Lead account-planning discussions with clients and internal teams, documenting needs and agreeing next steps.
- Coordinate Operations and other OpenPayd teams to resolve issues and provide a consistent end-to-end client experience.
- Monitor client communication channels and deliver proactive, timely support.
- Provide best-practice guidance to improve client operations and initiatives, then track the resulting outcomes.
- Keep CRM records and Salesforce reporting accurate while supporting continuous-improvement work across Customer Success.
आवश्यकताएँ
- Two to three years of customer-facing experience in customer success, account management or sales within FX, banking, cross-border payments, fintech or a related field; crypto or digital-assets experience is desirable.
- Experience supporting customers from varied backgrounds and developing effective stakeholder relationships.
- General knowledge of FX, bank transfers, fintech and PSD2, with an interest in payments and financial infrastructure.
- Basic knowledge of APIs and confidence discussing customer requirements with internal teams.
- Proficiency with CRM platforms, preferably Salesforce, including reporting and accurate client management.
- Comfort using Microsoft Office and workplace communication or project tools such as Slack, Trello or HubSpot.
- Ability to lead projects, improve operational efficiency and recommend practical solutions.
- Excellent communication skills, including confidence handling difficult conversations and influencing C-level stakeholders.
- A proactive, self-directed approach and willingness to provide support beyond baseline expectations.
लाभ
- £3,000 personal training budget
- Cycle to Work scheme
- Up to £80 towards a gym membership
- Corporate discounts through PerkBox
- Travel loan
- Company pension plan
- Health, dental and life insurance
- Wednesday office breakfasts, office fruit, a full bar and regular team socials
- 25 days of annual leave plus bank holidays, an additional birthday day off and social volunteering leave
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