Capital One
Capital One
Capital One is a financial services and fintech company offering credit cards, auto loans, banking, and savings products. Its work combines financial expertise with technology and digital tools to improve how customers manage money. The company’s careers focus includes building customer-oriented solutions within a diverse and inclusive workforce.

Principal Client Support Specialist, EMV Certification (Onsite)

Lead EMV certification operations for Capital One payment partners, terminal vendors, and mobile application developers. Resolve technical queries, coordinate vendors, and guide Level 2 testing projects through approval.

Description

  • Manage the operational and administrative certification lifecycle for payment partners, terminal vendors, and mobile application developers against Level 2 functional and security requirements
  • Serve as the primary operational contact throughout certification, resolving a high volume of technical and process questions from external partners
  • Represent product providers in technical discussions, set expectations, and maintain progress across certification projects
  • Coordinate cross-functional activities that advance certification projects from intake through final approval
  • Apply knowledge of EMV specifications and card and security testing standards to support compliance with network requirements

Requirements

  • High school diploma, GED, or equivalent certification
  • At least four years of experience with payment systems and EMV technologies
  • At least four years of experience in software or hardware testing and certification processes
  • At least three years of experience in product development or technical project support
  • Knowledge of payment certification levels, including Level 1 physical and interface testing, Level 2 kernel and functional testing, and Level 3 brand, acquirer, and issuer integration
  • Experience in a client-facing or vendor-support role handling technical support tickets, partner inquiries, or implementation issues
  • Capital One will not sponsor new applicants for employment authorization for this position

Benefits

  • Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives
  • Comprehensive, competitive, and inclusive health, financial, and other benefits designed to support overall well-being
  • Reasonable accommodations are available for applicants who require them

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